Role Description

This is a full-time, permanent hybrid role for a 3rd Line Engineer, spending 2 days per week in our Hampton in Arden (Solihull) HQ, and 2 days per week in our Bromsgrove office.

We are looking for a hands-on technical engineer who enjoys a varied role, combining support and project work to meet the needs of our growing customer base.

Duties include

• Taking ownership for complex 3rd Line tickets assigned to you (directly assigned or escalated from 2nd Line), working with technologies such as Azure and Microsoft 365.
• Firewall management and networking
• Proactively involved in project work, including customer onboarding
• Maintaining a high degree of service for all support queries and adhering to service management principles
• On-site visits as required for scheduled work, project and break-fix jobs
• Supporting users in the correct use of equipment by providing guidance, training and advice
• Acting as a mentor to junior team members
• Security-first approach working with Cyber Essentials and ISO27001 certified clients
• Other duties as reasonably required

Person Specification

We are a customer-first organisation. Technically, the candidate will need to be experienced in:

• Azure and other High Availability hosting environments
• VDI platforms
• Device and Endpoint management (MDM/MTD) platforms such as Intune, SOTI, ABM and Android Enterprise
• Routing and Networking experience, VLANs, Multisite VPN, Managed Wireless, Firewalls
• EDR/XDR, Security monitoring platforms

Following recent acquisitions, we are looking for a team player who would support us in our aim of bringing together multiple service desks to form one technical team. Current experience working for a Managed Service Provider is essential.

Although this is a predominantly office-based role, some customer on-site work may be required. The successful candidate will need to undergo an enhanced DBS check, due to potential on-site work with customers in education establishments.

Work Location

This is predominantly an office-based role, with 2 days per week in our Hampton in Arden Head Office, and 2 days per week in our Bromsgrove office. Some customer on-site work may be required. The candidate will be able to work from home one day per week.

Remuneration

The successful candidate will receive:

• A basic salary between £35,000-40,000
• A company van
• Employee assistance programme
• Life Assurance

Equality and Diversity

Tela Technology are proud to be an Equal Opportunities employer. We encourage applications from all individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief. Please get in touch for a full copy of our Equality and Diversity policy.