Overview

IT and Sales Recruitment at Apache Associates. Birmingham (Hybrid – 3 / 4 days remote). Do you have experience as a 3rd Line Engineer? Are you passionate about technology and providing excellent customer service? If so, we need you to apply! Our client is a forward-thinking, dynamic MSP and provides support to a global client base. Due to continued growth, our client requires an experienced 3rd Line Engineer. You will be responsible for acting as an escalation point for complex technical issues, providing advanced troubleshooting, system support and infrastructure management.

Responsibilities

• Provide 3rd line support across a wide range of technologies, including Window Server, Microsoft 365, Active Directory and more
• Troubleshoot and resolve escalated incidents and problems
• Support infrastructure projects, upgrades and migrations
• Monitor, maintain and improve system performance, security and reliability
• Collaborate with 1st and 2nd line teams to provide guidance and mentorship
• Document technical processes, solutions and best practices
• Maintain regular communication with customers

Skills

• Previous experience within an MSP environment would be ideal
• Strong knowledge of Windows Server, Active Directory, Microsoft 365, Azure, IP Networking
• Strong problem-solving skills and ability to independently

If you are a driven and technologically skilled 3rd Line Engineer looking for your next challenge in a hybrid role, please apply today!

Due to the number of applications, we can only respond to candidates with the matching skills and experience required.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Information Technology and Customer Service
• Industries: Technology, Information and Media