3rd Line Infrastructure Engineer

New Today

Purpose:

We’re looking for a 3rd Line Technical Analyst to join our dedicated client service desk team. This role is the senior point of escalation for complex or high-priority IT issues, providing remote support, proactive management of client environments, and technical guidance. The client operates in the utilities sector with 4,500+ employees across 60+ sites in the UK.

In addition to the above, 3rd Line Technical Analysts are expected to provide technical guidance, perform IT service requests, perform and approve IT change requests and be responsible for pro-active management of IT infrastructure through maintenance and monitoring.

Key Responsibilities:

  • Act as the 3rd line escalation point for IT support queries.
  • Provide remote support and technical guidance to 1st/2nd line teams.
  • Proactively manage client environments (patching, alerts, maintenance, monitoring).
  • Support Microsoft 365 ecosystem, datacentre, and on-premise office environments.
  • Contribute to and support IT change control processes.
  • Liaise with service management teams, customer contacts, and 3rd party suppliers.

    • Requirements:

  • A high-level understanding of IT and networks.
  • Knowledge of desktop, server and business applications.
  • Knowledge of network devices and their roles.
  • At least 4 years’ experience in IT support.
  • Strong knowledge of Microsoft Windows (client & server), Active Directory, DNS/DHCP, Exchange Online, Office 365 (Azure, Intune, Entra), VMware ESXi, SANs, and network devices.
  • Skilled in troubleshooting, problem solving, and delivering solutions under pressure.
  • Excellent communication skills; able to work collaboratively across teams.
  • Relevant certifications (e.g. Microsoft MCSA/MCSE, VMware VCP, ITIL Foundation) desirable.
  • Full UK driving licence.
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    Location:
    Leeds
    Job Type:
    FullTime

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