About the job 3rd Line Support Engineer (Remote)MSP background.About the Company:Join a rapidly growing Professional Managed Services Provider delivering proactive and on-demand IT support services, cutting-edge technology solutions, and expert project management & consultancy. The company also specialises in Cyber Security testing, prevention, and certification services, serving a diverse range of industries across London and surrounding counties.About the Role:We are looking for a highly skilled 3rd Line Support Engineer to act as a key escalation point for technical issues. You will play a crucial role in resolving complex IT challenges, supporting internal teams, and ensuring high-quality service delivery to clients.Key Responsibilities:Act as the 3rd line escalation point, ensuring prompt resolution of technical issues escalated by 2nd line support engineers and project/account managers.Diagnose and resolve software and cloud infrastructure challenges, including VPN, Microsoft 365, Azure, Acronis, Veeam, Windows Server, Hyper-V, Defender for 365, and more.Identify and fix hardware and network issues, covering firewalls, routers, networking devices, and on-premises servers.Oversee and manage website hosting services, providing escalation support for CMS and hosting-related troubleshooting.Stay updated with current technologies and share insights with the team.Technical Expertise Required:Microsoft Azure: Configuration, management, and troubleshooting of virtual environments.Microsoft 365: Tenant configuration, including Exchange Online and SharePoint Online.Virtualisation: Strong knowledge of Microsoft Hyper-V and virtualisation principles.Backup Solutions: Experience with Acronis and Azure Backup.Firewalls: Configuration and troubleshooting of hardware firewalls (WatchGuard, Unifi, and SonicWall experience is a plus).Cyber Security: Familiarity with Defender for 365, third-party spam filtering products, and Cyber Essentials certification requirements.Antivirus Solutions: Experience with ESET solutions is beneficial.Website Hosting Maintenance: DNS changes, website migration, and troubleshooting.IT Project Delivery: Proven track record in managing and delivering IT projects across a broad scope.Additional Requirements:Strong MSP background, with experience spanning from 1st to 3rd/4th line roles.Familiarity with RMM (Remote Monitoring & Management) and ticketing systems.Certifications: At least two professional certifications from Microsoft 365 or Azure Administrator/Intermediate series (e.g., MS-102, AZ-104).Home Office Setup: A private, reliable, and uninterrupted workspace with fast and stable internet connectivity (company-provided equipment will be used).Personal Attributes:Customer-focused and approachable Passionate about providing excellent support.Strong communicator Fluent in English, with a professional and clear telephone manner.Reliable and team-oriented Punctual, accountable, and a strong team player.Proactive and committed Always goes the extra mile to ensure tasks are completed efficiently and effectively.Career-minded Looking for long-term stability within a dynamic and growing company. #J-18808-Ljbffr