3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000Do you want to be an exceptional 3rd line Support Engineer that gets heavily involved with final escalations in a dynamic, growing team?Are you based in Berkshire, Middlesex, Hampshire, Hertfordshire, Buckinghamshire, Oxfordshire or Surrey and commutable daily to Maidenbhead?Do you want an opportunity to further your career inside a well-respected Microsoft Gold partner?Do you want to work with a business that values collaboration, offers flexibility, and invests in your professional development?Here's a brilliant opportunity to join a highly respected Microsoft Gold partner MSP, delivering managed services to some of their high-value, key clients. This is a visible, senior support role where you'll handle escalations, and act as a technical mentor within the business.Key skills:Proven 3rd Line support experience in a busy MSP or IT Services environmentStrong skills across Microsoft technologies - Azure, M365, Intune, AAD, Exchange, EntraConfidence dealing with major incidents, escalations and tricky support issuesComfortable with Scripting (eg PowerShell) and endpoint management toolsA clear, confident communicator who enjoys solving problems and helping othersHappy being office-based (5 days per week during probation, then 4 days in)Duties and Responsibilities:Acting as the final escalation point for complex tickets and service desk issuesLeading troubleshooting for Azure, Microsoft 365, Intune and endpoint servicesTaking ownership of major incidents and problems - including post-incident analysisWorking alongside professional services during project transitions and onboardingHelping junior engineers develop - peer reviews, guidance, and knowledge sharingCreating and updating internal documentation and best-practice proceduresRepresenting the technical team in client conversations and internal reviewsThis is a role for someone who enjoys taking ownership, solving high-impact issues, and playing a senior part in the service desk. If you're looking for a technically stimulating role in a business that genuinely values training and development - get in touch!Apply online or Call Tim Davey for a quick turnaround.3rd Line Support/Project Engineer - Microsoft Cloud, Azure + M365 - Berkshire - £45,000 #J-18808-Ljbffr