3rd Line Technical Support Engineer

3 Days Old

3rd Line IT Support Engineer
Our client is seeking a 3rd Line IT Support Engineer to join their team and play a key role in keeping our systems running smoothly. Reporting to the IT Manager, you'll provide hands-on support across Servers, desktops, laptops, mobile devices, specialist applications, and network infrastructure. Our client is looking to pay up to £40,000 circa, to be based in Maidstone, Kent with additional benefits including a 5% bonus potential.
You'll be the go-to person for troubleshooting, resolving issues, and supporting business-critical projects, ensuring our colleagues have the tools they need to succeed.
What you'll do: Provide support across hardware, software, phones, mobiles, and specialist systems. Manage helpdesk enquiries, escalating where needed and seeing issues through to resolution. Support Servers (Windows 2012/2016), Exchange 365, backups (Veeam), and network infrastructure. Set up new sites, accounts, and mobile devices. Maintain IT documentation and ensure smooth daily operations.
What we're looking for: Minimum 5 years' experience in IT support or service function with experience in a 3rd Line Support position is a must have. Technical expertise in Server Maintenance (2012 to 2016), Backups (Veeam) and Network Infrastructure is a must have
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Location:
Maidstone
Job Type:
FullTime
Category:
Customer Service & Support

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