About The Job

Working as an Airport Engineer you'll provide and maintain continuity of service for all components of the Airport passenger processing system and resolve technical issues, including more complex issues requiring specialist knowledge.

Responsibilities

• Carry out regular routine and preventative maintenance on the range of passenger processing equipment within the airport.
• Respond to all customer incidents and service requests passed across by the Global Service Desk and resolve any user faults within agreed SLAs.
• Troubleshoot and resolve all airline host and connectivity issues.
• Maintain a high level of communication at all times with colleagues and senior staff and provide timely updates to the Global Service Desk so progress against each incident is updated as required.
• Resolve issues escalated by the Airport Technicians in a timely manner to ensure customer SLAs are met.
• Offer support and on-site training and coaching to the Airport SSK engineer to increase understanding and skill in resolving incidents.
• Identify spares required and advise the Global Service Desk accordingly to ensure customer incidents are updated.
• Carry out regular floor-walking and proactive checks to identify and resolve issues before they are raised as incidents through the Global Service Desk.

Work details

• Rotational shift schedule, 4 on, 4 off from 6 AM - 6 PM and 6 PM - 6 AM
• Location: Airport-based onsite at London Gatwick Airport
• Contract: FTC 6 months

What will you bring to ESP

• Good knowledge and experience in Microsoft Desktop software is required.
• Understanding of network protocols, server hardware and configurations or other IT qualifications.
• CompTIA A+ desirable
• Self-motivated with willingness to learn and adapt to new changes
• Good verbal and written communication skills

Physical Requirements

• Ability to lift and move equipment (20-50 lbs).
• Comfortable standing, kneeling, and using mechanical tools for extended periods.

Why Choose ESP

• Salary: Up to £23,809 annual gross + Shift allowance £225 per month
• Comprehensive Benefits: 20 PTO days, pension, life assurance, and exclusive discounts via Perkbox.

Professional Development

ESP prioritizes growth with access to training programs tailored to career goals.

A Culture Of Inclusion & Belonging

ESP provides an inclusive environment where diversity is valued and everyone can thrive.

Who We Are

ESP Global Services has been a trusted name in IT support since 1992. We provide tailored, customer-centric IT solutions across industries, with a focus on the aviation sector. We offer 24/7 support and a commitment to security, compliance, and excellence in serving airports worldwide. If you're ready to develop your IT career and deliver exceptional service, we’d love to hear from you. Our ISO 9001 certification reflects our commitment to quality and customer service. ESP Global Services is an Equal Opportunity employer.

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• IT Services and IT Consulting