Amazon Connect Engineer

Role Type: Permanent/On Contract [Inside IR35]

Day Rate: £400 per day [Inside IR35]

Salary: £65K per annum

Location: Telford, UK

Frequency: 2 days work from office [mandatory]

About the Role:

We are seeking a talented Amazon Connect Engineer to contribute to the development and implementation of contact center solutions for our clients. You will be part of a team focused on building and deploying robust contact center solutions leveraging Amazon Connect and other AWS services.

Responsibilities:

1. Technical Implementation: Develop, test, and deploy components of contact center solutions under the guidance of senior engineers and architects.
2. AWS Utilization: Leverage knowledge of AWS services (Lambda, DynamoDB, S3, SNS, Lex, Bedrock, API Gateway, Pinpoint, etc.) to support contact center solution development.
3. Amazon Connect Proficiency: Gain proficiency in Amazon Connect features, including contact flows, agent desktops, and routing.
4. CDK Familiarity: Learn and utilize AWS CDK for infrastructure as code to streamline deployment processes.
5. Problem Solving: Troubleshoot and resolve technical issues.
6. Learning and Development: Continuously expand knowledge of Amazon Connect, AWS services, and contact center technologies.

Qualifications:

1. Basic understanding of cloud computing and contact center concepts.
2. Exposure to AWS services and architecture.
3. Strong problem-solving and analytical skills.
4. Attention to detail and ability to follow instructions.
5. Good communication and teamwork skills.

Preferred Qualifications:

1. Experience with scripting languages (Python, JavaScript).
2. Experience with performance and load testing of Managed services.