Overview

We are looking for a 3rd Line support engineer / infrastructure engineer to join our market leading SaaS client. This is a customer facing role supporting a range of bespoke applications, both hosted and on prem, where you will need demonstrable experience installing, migrating and configuring SaaS applications.

Responsibilities

• Lead installations, upgrades, and configuration of bespoke solutions in client environments, coordinating closely with internal teams
• Act as a senior escalation point, providing expert level support and taking full ownership of advanced technical incidents
• Troubleshoot and resolve complex server, software, and compatibility challenges
• Build and maintain detailed documentation for processes, configurations, and deployments to support knowledge sharing

Qualifications

• Experience troubleshooting complex issues in both an operational support role and for new project work

Benefits / Working environment

It’s a small team, and they want really passionate technologists with a genuine interest infrastructure. They have an excellent reputation as an employer with a very low turnover as staff because people really enjoy working there. They offer a very generous hybrid working policy with only a few days a month in the office required, as well as market leading pension and benefits as well as a generous bonus.