Overview

Were looking for a technically curious Application Support Engineer to join the Unified Platform Support team at a leading proprietary trading firm. Youll work closely with developers to support complex, high-performance systems used for market data processing, regulatory reporting, and compliance analytics. This is a hands-on role that gives you the freedom to dig into issues - sometimes right down to the code.

Key Responsibilities

• Monitor and operate production systems supporting regulatory reporting and surveillance functions
• Investigate and resolve data-related alerts and system issues, including code-level debugging when necessary
• Collaborate with developers to troubleshoot complex issues and drive long-term improvements
• Provide L1/L2 support to users across the firm (typically 2-10 issues per day), escalating to L3 when required
• Assist in onboarding new teams and applications to the platform support model
• Continuously refine monitoring processes and documentation as the platform evolves

What We\'re Looking For

• Experience supporting and troubleshooting high-performance applications in a financial services environment
• Strong Linux skills and comfort working in command-line environments
• Understanding of market data and/or order data systems, including protocols like FIX or exchange-native formats
• Strong analytical and problem-solving mindset
• Ability to navigate or debug object-oriented code (Java and Python preferred)
• Familiarity with version control tools (Git or SVN)
• SQL proficiency - from writing queries to basic database operations
• Exposure to cloud infrastructure, ideally AWS
• Bonus: Experience with streaming/data tools such as Kafka, Spark, or Delta Lake

Technology Stack & Environment

• AWS, Kubernetes, Kafka, Argo
• Java 17, Python 3, HDF5
• Distributed systems processing large volumes of market and order data
• A globally distributed team covering Europe and North America

Why Join This Team?

• Work closely with developers and gain exposure to complex systems architecture
• Be empowered to investigate issues deeply and shape solutions
• Join a respectful, collaborative culture that values outcomes over process
• Use the right tools for the job - and keep learning as the tech evolves

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Finance

Industries

• Funds and Trusts