Overview

We’re working with a growing software company in Altrincham looking for an Infrastructure & Application Support Engineer to join their infrastructure department. This is a varied role combining application deployment, migrations, and 3rd line support across both hosted (SaaS) and on-premises environments.

You’ll be joining a small, collaborative team where you’ll work on projects, installations, and customer-facing support. The company has a reputation for long staff tenure thanks to its open, supportive culture and ongoing investment in training and progression.

What you’ll be doing

• Deploying, configuring, and supporting bespoke applications for customers in hosted and on-premises environments.
• Managing installations, migrations, and upgrades of applications and infrastructure.
• Troubleshooting complex technical issues, working across application, infrastructure, and user layers.
• Supporting both Windows and Linux environments.
• Installing and configuring Microsoft SQL Server as part of application deployments (not DBA-level).
• Working directly with customers and external IT teams to ensure smooth deployments and problem resolution.
• Producing and maintaining clear documentation for installations and support processes.
• Contributing to a collaborative team environment where knowledge sharing and continuous improvement are encouraged.

What we’re looking for

• Strong experience in application deployment and support, ideally within a 3rd line or technical consultant role.
• Solid knowledge of Windows Server, Active Directory, IIS, and SQL Server installation/configuration.
• Some exposure to Linux environments (even basic administration is fine).
• Strong troubleshooting and fault-finding skills, with the ability to diagnose issues across multiple layers.
• Excellent communication skills and confidence dealing with both technical and non-technical customers.
• A proactive, curious mindset and willingness to get involved in a broad range of work.

Why apply

• Genuine mix of project work and 3rd line support - no two days the same.
• Collaborative, supportive culture with excellent staff retention.
• Opportunities to develop into senior or leadership roles, or move laterally across the wider infrastructure function.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting