Join to apply for the APS Desktop Engineer role at Experis UKRate: £120 per day - PAYE via Umbrella onlyProject DescriptionProvide technical support to our customers and projects in relation to APS Services.Role DescriptionThe role will be a technical support engineer within Account Production Services (APS) working on developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications.Once training has been completed and you have developed with the role, you may be asked to travel to another site to assist with supporting activities. Expenses will be provided.TasksProvide Desktop Support.Fault identification and resolution of incidents / requests within contracted SLA targetsMobile solution support (Mobile Phones and Laptops)Software and hardware installationPC ConfigurationBuilding Laptops & MacBooksAssisting with Stores tasks when requiredCreating and maintaining support documentationWhen trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issuesTechnologiesWindows 10, Windows 11 and MacOSMicrosoft Office 2016 O365Hardware - Desktops, Laptops, Tablets, Mobile Phones and PrintersCisco AnyConnect VPN, SCCM, Active DirectoryVarious software products, applications, and servicesWiFi Access Points and basic networking principlesMeeting room technologyTechnical Skills RequiredMandatory SkillsKnowledge of Windows 10 and or Windows 11Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDriveKnowledge of Apple devices (MacBooks, iPads and MacOS)Hardware Familiarity (Desktop, Laptop, Printers)Desirable SkillsKnowledge of ServiceNow Management toolsKnowledge of Mobility SolutionsKnowledge of the Microsoft Power PlatformPrevious experience in PC Hardware/Software supportActive DirectoryUnderstanding of basic networking principlesMCSE CertificationBusiness SkillsMandatory SkillsExcellent Communication skills (verbal and written)Customer serviceTime ManagementOrganisationBe able to work using our 7 shared values with peers, customers and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun)Desirable SkillsAble to perform under pressure and meet tight deadlinesAnalytical and methodical approach to problem solvingMust be self-driven and have the ability to use initiative and tenacity to resolve issuesAble to work with minimum supervisionTeam player who can work with other Capgemini teams to provide a service to the client with an agreed SLA #J-18808-Ljbffr