Overview

As an Associate IT Engineer, you will help us deliver solutions via diverse non-functional environments across our suite of products. You will help design, build, maintain and support these environments to facilitate validation of in-house software offerings. You will be part of a dedicated team deploying and validating NEC/SSS solutions, providing validation of mission-critical integrated bespoke software and solutions, enabling smooth deployment into the blue light emergency services market through our delivery and support teams.

We operate in a fast-paced environment and value engineers who can work autonomously as well as collaboratively within a skilled team.

Job activity & responsibilities

• Design and build fully self-contained environments (Rigs) to meet business requirements.
• Deploy, debug and fault find NEC/SSS bespoke software installations.
• Build, manage and integrate third-party products such as PBXs, radios and recorders with NEC/SSS products.
• Deploy and test monthly WSUS, working closely with SSS divisional security.
• Provide technical consultation to other NEC/SSS engineering, development, and assurance (test) teams.
• Follow procedures in line with company policy (i.e. Local Procedures or ISO20000-1 defined processes) and suggest improvements in line with CSIP.

Qualifications

• Ideally educated to HND/HNC level or relevant industry experience with proven experience in a comparable role/s.
• Good fault-finding skills and ability to apply logical analysis.
• Understanding of Microsoft Active Directory / domain architecture.
• Hardware skills with Dell/HP or equivalent.
• Experience administering Microsoft Windows 10/11 and Windows Server up to 2022.
• Experience deploying Windows and server Operating systems via WDS.
• Experience managing and deploying Microsoft Windows Updates (WSUS).
• Experience with virtualisation environments (Hyper-V or VMware).
• Strong IT skills with the ability to learn quickly and work autonomously or as part of a team.
• Good communication skills and ITIL-aligned practices.

What we would desire from you

• Scripting experience / Knowledge (Batch, MySQL, PowerShell).
• Clustering experience / Knowledge.
• Knowledge of MySQL/MSSQL (user administration, jobs including backups, query understanding).
• Experience with Microsoft Azure (VM deployment and maintenance).
• Experience deploying/administering Symantec Anti-Virus or similar.
• Linux experience.
• Understanding of VOIP / SIP protocols.
• Knowledge of PBXs (AVAYA, Asterisk and CCM).
• Core networking principles such as TCP/IP, with exposure to Cisco switch/router environments.

Key core competencies

• Team working: Cooperating with and respecting colleagues to exceed the sum of individual efforts.
• Communication: Ability to listen, express and articulate information effectively.
• Performance management: Delivery of objectives through effective goal setting.
• Results-focused: Efficiently completing tasks with sound time, task and financial management.
• Innovation & Continuous Improvement: Analysing, creating and solving problems to improve how the business is done.

Additional Information

• NEC Software Solutions offers an excellent benefits package, including an above-average pension scheme, private medical cover for employees, 25 days holiday (with buy/sell option), life assurance, a group pension plan and access to LinkedIn Learning.
• Candidates must demonstrate a pre-existing right to work in the UK. Offers are subject to vetting, references and health checks; a DBS check may be required depending on the role.

Who we are

NEC Software Solutions (part of NEC Corporation) helps to dispatch ambulances, support families, keep trains moving, locate missing people and test hearing in newborns. We work with governments, hospitals, police forces, housing providers, local authorities and more to deliver services efficiently and responsibly.

We’d love your help. We’ll support you every step of the way.