Working pattern and location 40 hours per week Permanent Monday - Friday Field based - Midlands and mid-Wales

As our new Automotive Field Engineer, you will assist the Ford Customer Service Division (FCSD) UK in achieving enhanced Dealer Technical Support, maximising Customer Satisfaction, Loyalty and Lifetime Value for present and potential Ford Customers. The Automotive Field Engineer will provide technical information and recommendations for Customer vehicles through visits to the Dealership network with a view to improving fix-it-right first-time rates.

The Automotive Field Engineer will: conduct field visits, including overnight stays as necessary record data as required as a Field Engineer Report into a dedicated software package liaise with FCSD on vehicle case histories/trends and analysis work on other assignments (responsibility for Dealer technical surveys, analysis, investigation etc.) write and circulate data to Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary liaise with Dealership personnel at all levels complete and provide information for MSXI d...