Regional AV Field Engineer (South)

Reading/Slough + Travel

Up to £45,000

Your new role

I am currently recruiting for a Regional Audio-Visual Engineer to look after the South East of England. Ideally you will be based around Reading or Slough and will be looking after clients based around the M25 corridor, London and Kent.

Responsibilities

Where possible being the first field response to issues with sites in your area.

Build relationships with crem staff within your area.

Being responsible for kit held within your vehicle and replenishing as necessary.

Looking after and maintaining your own vehicle.

Be point of contact for support whilst working remotely.

Completion of Site surveys for replacement and upgrade equipment

Being the lead engineer on installs to sites within your area

Being prepared to travel to head office to assist with rack build and prep when required.

Train site staff on how to operate day to day services, and on basic system operations

Ensuring the smooth operations of AV events at the venue

Scheduling maintenance tasks for AV equipment

Working with the internal creative team to ensure content is tested and delivered in the correct event formats.

Dynamic solving problems as issues arise

Documenting issues and feedback to help the future solution development

Communicating with venue operations staff and customers about the elements of a service and demonstrating the equipment/products functionalities to help future sales

Assist project producers/product managers in the productization of the packages developed within the trial venue

Feedback to desktop developers, testers, delivery managers, customer technical support and customer relationship colleagues to manage the delivery of improvements and new products.

Support with the launch of new features and product improvements out to market through Customer Success, Customer Services, Marketing and Go to Market teams.

Support with Change Management for anyone impacted.

Help understand risks and issues.

Provide support to the wider team on less busy site days

Maintain communication with stakeholders throughout the business.

Generally, get stuck-in and hands-on with a small and fast-moving team

Experience needed

Prior AV experience (Video & Projection as a primary focus are a bonus) with a range of professional experience such as end to end projects, new system set up, user training, problem solving etc.

Experience documenting procedures and process with the ability to train others would be beneficial

Experience in basic video editing, presentation creation, and Photoshop skills

Proactive & Resourceful - ability to identify issues quickly and develop practical solutions.

Ability to travel and be away from home regularly (Within the UK)

Full UK driving licence

Good Communicator: Ability to convey complex ideas clearly and effectively to diverse audiences.

Attention to Detail: Meticulous in planning, execution, and quality assurance.

Entrepreneurial: Innovative and proactive in identifying opportunities and driving growth.

Proactive & Resourceful - ability to identify issues quickly and develop practical solutions.

Fast Paced: Comfortable working in a dynamic and rapidly changing environment.

Growth mindset - Keen to expand technical skill set and learn new technologies and tools.

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