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Salary Package: Competitive salaryplus large company benefits, a broad flexible benefits scheme, and paid-for volunteering days a year

Hours: am – , pm Monday – Friday

Contract Type: Permanent

Interview Process: -stage process

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

The role of the Field Service Engineer is essential in providing SLA’s to our current Service clients. They will be based in the North of England and they will work alongside a team of engineers to attend customers' premises to assess and repair faults within the customers' Agreement with SCC Collab.

The position demands a skilled individual to be able to identify and provide solutions to faults with equipment or to carry out equipment servicing. Assess whether to repair equipment on site or RMA. Build and maintain positive relationships with clients, delivering high standards of customer service.

The individual must be able to work flexibly, and a level of overtime will be required.

Whether working individually or as part of a team, the individual upholds the company's standards by operating within established contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). This role plays a pivotal part in enhancing overall productivity and user satisfaction through the delivery of efficient and reliable onsite services.

Key responsibilities:

• Attend Service calls and maintenance visits, some overseas and OOH;
• Identify and Provide solutions to faults with equipment;
• Conduct Meeting room checks ensuring all equipment functions correctly;
• Deliver a high-quality service experience to users and customers;
• Build and Maintain positive relationships with clients;
• Fault Finding and Resolution of AV/VC problems;
• Provide accurate site surveys for SLA’s;
• Ensure Tickets are updated with correct information in real time;
• Maintain all PPE and Safety equipment issued to them;
• Escalate issues to Team Manager where required;
• Provide Dynamic risk assessments when required.

Skills and experience:

• Demonstrated experience of servicing and repairing AV Equipment;
• Proven ability to troubleshoot both hardware and software issues, identifying and resolving technical problems efficiently;
• Experience in providing exceptional customer service ensuring a positive and professional experience for customers;
• Ability to demonstrate great communication at all levels;
• Ability to work under pressure, both individually and part of a team;
• Requirement to work out of hours if required;
• Must have a UK Driving License;
• Must have good time Management.

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