Overview

Join to apply for the Business Support Engineer role at AAF International - Power & Industrial Group. AAF International offers the most comprehensive clean air solutions across the globe, with manufacturing operations in 22 countries and over 6000 employees. Our applications include commercial, industrial and residential solutions from home filters to critical cleanroom and power generation applications.

We are a member of the Daikin Group, the world\'s largest air conditioning provider. Our culture emphasizes continuous improvement, safety, and world-class operations, driven by a people-centred management philosophy focused on trust and respect for our team, partners, customers and environment.

Position Summary

We are recruiting for a Business Support Engineer – APC to join our Air Pollution Control team within the Power & Industrial (P&I) division based in Cramlington, Northumberland. The successful candidate will manage activities from bidding through the technical phase in APC, in compliance with company policies, business objectives and industry regulations. From receipt of the client\'s initial enquiry, the post holder will ensure the support output leads to the success of the APC business. Scope for flexible working arrangements, including working from home on occasion, is offered subject to agreement.

Position Responsibilities

• Analyse customer demand, work with the salesperson and customer to finalize requirements and select/apply relevant systems and products to the customer application.
• Select and apply AAF standard procedures to support sales and customer requirements.
• Quantify the chosen solution using the product configurator, prices, etc., and collect data from external suppliers if necessary.
• Manage the preparation of costing.
• Represent AAF at customer meetings for negotiations of technical and contractual content of proposals.
• Provide contract technical specifications including comments, deviations and exceptions to customer documents.
• Write the technical and commercial offer in collaboration with the Technical Sales Department and the salesperson. Provide technical support to salespeople, especially during meetings with customers.
• Provide commercial support to salespeople for Salesforce activity.
• Maintain full awareness and knowledge of all AAF filter products and systems.
• Represent AAF at exhibitions, trade shows and other related events.

Person Specification

Education, Qualifications And Affiliations Desirable

• Technical or commercial education (engineering, business administration etc.) is valued, but candidates with proven experience in technical sales or customer service in industrial environments will be considered, even without formal academic qualifications.

Experience Essential

• Demonstrable experience directly related to the duties and responsibilities specified.
• Previous experience in a similar position in an industrial or manufacturing company.
• Experience in attending and leading engineering meetings with clients.
• Experience of working independently with minimal supervision.
• Comfortable working on a number of projects simultaneously.
• Computer literate and able to learn a wide range of software packages.

Licenses or Certifications Essential

• Eligible to work in the UK.
• Full valid passport.
• Full driving license.

Skills Essential

• Health, safety and environmentally conscious.
• Flexible approach to working, willingness to accept changing priorities.
• Ability to read and understand technical drawings.
• Ability to work to deadlines while maintaining a high level of accuracy.
• Good commercial acumen.
• Good interpersonal skills.
• Good MS Office / ERP skills.
• Ability to write and present detailed reports.
• Ability to develop and maintain relationships.
• A problem-solving can-do attitude.
• High level of English communication skills including face to face, telephone and written.
• Excellent attention to detail and ability to work in an organised manner.
• Continuous improvement mentality and receptive to change.

Desirable

• Multilingual a positive advantage (notably French and Spanish).

Why Work with Us?

• Flexible working opportunities to support work-life balance.
• 25 days holiday (5 weeks) + bank holidays per annum.
• Pension scheme with employer contributions up to 7%.
• Death in service benefit (three times annual salary).
• Company sick pay scheme.
• Opportunity for international travel.
• Career progression and Learning & Development accessible via our 24/7 LMS.
• Perks and savings via Perks@Work scheme.
• Employee wellbeing programme offering 24/7 support.
• Cycle to work scheme and free on-site parking.
• Free annual flu jabs.

Applications

We are committed to creating an environment where everyone feels welcome and supported. We actively encourage applications from underrepresented groups. All applications must be submitted in English. If you are interested, please apply via Teamtailor at https://aaf.teamtailor.com. Applications via other channels may not receive the same consideration.

Accommodations

We are an equal opportunity employer and welcome applications from candidates of all backgrounds. If you require accommodations during the application or interview process, please let us know so we can make adjustments to ensure an inclusive recruitment experience.