Client Success Engineer, London, England, United Kingdom

Client Success Engineer

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Global Talent Acquisition and Recruitment

About the Role

Futuria is at the forefront of agentic AI—designing and delivering autonomous AI teams that work alongside humans to solve real-world problems. As demand for these solutions grows, we are looking for dynamic, curious, and thoughtful professionals to join our Client Success team.

This role is ideal for someone who thrives in ambiguity and has a track record of turning complex challenges into structured solutions. You may not have built an AI Agent before—but if you've worked in customer-facing roles like consulting, solution engineering, customer success, or technical delivery, you already have the core skills we value.

You’ll work closely with clients to understand their goals, design AI agent teams to meet those needs, and iterate rapidly to improve performance. This is a unique opportunity to shape the future of AI-human collaboration.

Key Responsibilities

Partner directly with clients to deeply understand their use cases, goals, and operational workflows
Design, configure, and deploy agentic AI teams tailored to each business challenge
Test and iterate agent behaviors in both sandbox and live environments to ensure performance and accuracy
Troubleshoot bugs, flag usability issues, and identify product gaps—collaborating closely with engineering and product teams
Recommend enhancements and new features to improve platform capability and customer outcomes
Work with relational databases and structured data to inform agent decision logic and configurations
Lead demos of agent capabilities to internal stakeholders and client teams to build adoption and alignment

About You

We’re looking for someone who thrives in uncharted territory. You enjoy solving problems that don’t come with instructions, and you're excited by the chance to shape something new.

Strong ability to translate business needs into real-world solutions in a client-facing role
Comfortable working in technical domains, learning new tools, concepts, and terminology quickly
Experience with configurable platforms, automation tools, or AI-based applications
Excellent communication skills, with the ability to lead engaging demos and workshops
Analytical mindset with strong attention to detail during testing and refinement
Exposure to GenAI or Agentic AI—professionally or through personal exploration
Experience influencing product roadmaps or feature development
Background in business analysis, solution consulting, technical sales, customer support, or implementation roles
Experience working across departments on enterprise software or AI solutions
Familiarity with frameworks like Value Stream Mapping or Lean Process Optimisation

Success Metrics

Deliver well-functioning agent teams that consistently meet or exceed client expectations
Identify and communicate bugs or enhancement opportunities clearly and in a timely manner
Act as a trusted translator between clients and technical teams to drive improved outcomes
Help enable repeatable onboarding and configuration processes through knowledge sharing and documentation

Why Join Us?

Join a mission-driven, high-growth AI startup redefining how humans and intelligent agents collaborate
Work on cutting-edge AI products that create measurable impact in the real world
Thrive in a collaborative, curious, and innovation-first culture
Enjoy flexible work arrangements (remote/hybrid), with regular in-person team meetups in London
Competitive salary and benefits package

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Consulting
Industries
Software Development, Business Consulting and Services, and Data Infrastructure and Analytics

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