Cloud Infrastructure Support Engineer – Work from home Career/Personal development opportunities!

Overview We are seeking a Cloud Infrastructure Support Engineer to join a growing cloud services team. This is a permanent role focused on delivering high-performance, secure, and reliable hosting solutions through contributing to the wider support function, resolving technical issues and working closely with customers.

Key Responsibilities

Support infrastructure upgrades: Windows Server (2016+), Active Directory, SQL Server, Exchange, SharePoint, Remote Desktop Services, Office, Microsoft 365, and Veeam Backup. Assist in the build, configuration, and ongoing support of cloud infrastructure. Provide level 2 reactive support in line with agreed SLAs. Communicate technical updates clearly to customers. Deliver a proactive managed service and become a trusted technical advisor. Support cloud migration projects, including UAT, pre-live checks, and go-live processes. Resolve advanced infrastructure support tickets, assist 1st/2nd line teams, and act as the first point of escalation for cloud-related issues. Manage hosted environment configuration and administration. Monitor and maintain backup systems (daily/weekly), perform restores, and support disaster recovery testing. Essential Skills & Experience

Strong background in network infrastructure (LAN/WAN/Firewall technologies). Microsoft Windows Server (2016...