Overview

We’re looking for a Cloud Support Engineer to join our North American Product team, based in Shropshire. This role is hybrid with two days in the office and three from home. Remote after probation; during probation, two days per week from our Ludlow office and three days working from anywhere.

Kinetic describes itself as an AI-first company focused on automating, securing, and scaling campus operations for student accommodation, events, and conferencing. We partner with over 350 institutions worldwide and manage 700,000+ rooms with a comprehensive operations suite. Our mission is to solve meaningful problems through powerful technology and deliver smarter, faster outcomes with AI at the core.

Join us as we shape the future of campus operations.

This role’s about more than just fixing things. You’ll resolve infrastructure-related issues, shape and streamline helpdesk processes, manage releases, and automate wherever possible. If you’re someone who can spot a bottleneck from a mile away—and eliminate it with a few lines of code—we want to hear from you.

Key Responsibilities

• Owning infrastructure-related helpdesk tickets and getting to root causes quickly.
• Building and maintaining highly available cloud environments using Terraform, Ansible, and automation tools.
• Troubleshooting Azure and AWS components—from VMs and VPNs to firewalls, DNS, and Backup Vaults.
• Helping manage software releases in collaboration with our DevOps team.
• Working across teams to fine-tune cloud configurations, harden security, and boost reliability.
• Driving automation across infrastructure and deployments.
• Keeping us aligned with cloud security standards (ISO27001, PCI-DSS).
• Documenting fixes and processes, updating internal knowledge bases, and improving how we support the business.

Skills, Knowledge And Expertise

• Hands-on experience with Azure and AWS, and the ability to move quickly in either.
• Proven ability to write, manage, and validate infrastructure as code using Terraform.
• Solid Ansible skills and clean playbooks.
• Strong working knowledge of cloud networking (virtual networks, VPNs, proxies, firewalls, etc.).
• Experience troubleshooting Windows, Active Directory, and complex cloud setups.
• Ability to explain complex tech in simple terms to non-technical teams.
• Experience using ticketing systems (like Jira) and improving support workflows.
• Awareness of cloud security best practices and how to apply them in real-world environments.
• Experience with SQL Server, SMTP, IIS, and CI/CD pipelines.
• Curiosity about AI and a practical attitude toward how it can support and streamline tech operations.

You’ll thrive here if you

• Take ownership without being asked.
• Enjoy solving problems that others avoid.
• Think three steps ahead when designing a fix.
• Value simplicity, automation, and security equally.
• Are open to using AI tools to work smarter.

Benefits

• Working for an organisation that values people and culture.
• Excellent training and opportunity for professional development.
• Performance-related bonus scheme.
• 25 days annual holiday plus bank holidays.
• 2 wellbeing days per year.
• Christmas shutdown period.
• Company contribution to pension.
• Flexible benefits package including private health care, life assurance, development, cinema tickets, and retailer discounts.

Kinetic provides excellent working environments at its offices, including kitchens with free breakfast, tea, coffee, and refreshments. Our social committee organises activities and charitable work within the local community.

Kinetic is an equal opportunity employer, fostering diversity and committed to creating an inclusive environment for all employees.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting