Customer Engineer - Newcastle, UK page is loadedCustomer Engineer - Newcastle, UKApply locations ENGLAND/UK VIRTUAL, GBR time type Full time posted on Posted 4 Days Ago job requisition id R1146486About NCR AtleosNCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.Title: Customer EngineerLocation: Newcastle /UK, VirtualPOSITION SUMMARY & KEY AREAS OF RESPONSIBILITY:To diagnose faults, make repairs and to replace modules on ATM’s, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high levels of customer satisfactionResponsible for ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and or in compliance with agreed upon Service Level AgreementsMay require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing /sitting for prolonged periodsCompany vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies)Tools/laptop/Android phone and all other required tools are providedUniform and PPE providedBASIC QUALIFICATIONS:A Full UK, manual driving license is mandatoryExperience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.Experience preferred with Windows operating systemsExperience preferred in general PC hardware and software maintenanceWorks well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressureHigh level of mechanical/electrical aptitudeExcellent interpersonal skills and customer facing relationship skills requiredTo be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shiftsPREFERRED QUALIFICATIONS:Previous experience in NCR or similar equipment is a plusOffers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.#LI-BM1 #LI-virtualOffers of employment are conditional upon passage of screening criteria applicable to the job.EEO StatementNCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.Statement to Third Party AgenciesTo ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.About UsHelp us bring innovation to financial institutions across the globe.At NCR Atleos, you’ll have meaningful and relevant work experiences , with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to set ting the highest standard in self-service banking .A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path. #J-18808-Ljbffr