Customer Engineer

New Today

About the role 

As a Customer Engineer, you will provide a range of hardware, software, and network technical support, that include troubleshooting, staging and configuration, and resolving tickets for internal and external customers. 

Location: Stamford, CT

What you’ll be doing 

  • Performing a range of technical work activities either remotely or at customer site to meet business and customer requirements. 
  • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. 
  • Document and reports on work completed to ensure compliance with Company and Customer Procedures.
  • Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met. 
  • Provide customer service to internal and external customers to ensure consistent experience. 

    • What you have

  • Proven experience in IT Desktop Service environment. 
  • Experience with ticketing systems such as ServiceNow. 
  • You must be legal authorized to work in the United States. 

    • What you can expect

    There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

    Apply
    Location:
    Hatfield
    Job Type:
    FullTime

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