OverviewPosition: Customer Experience EngineerThe Future of Product Development (2025+)Role Overview: We're seeking a Customer Experience Engineer who thrives at the intersection of human insight and AI-assisted development. As VIBE coding and real-time customer collaboration become standard, this role bridges the gap between customer needs and technical execution, leveraging AI to turn conversations into working software in minutes, not months. What You'll Do Live Customer Co-Creation: Conduct real-time \"code-with-customer\" sessions, translating their feedback into immediate prototypes Guide customers through iterative design thinking while simultaneously building solutions Transform customer stories and pain points into technical requirements on-the-fly AI-Human Collaboration Management: Direct AI coding agents to implement customer feedback in real-time during discovery sessions Curate and refine AI-generated solutions to ensure they align with business objectives and user experience principles Serve as the "conductor" orchestrating AI tools, customer input, and business strategy Rapid Validation & Iteration: Deploy and test concepts with customers within hours of ideation Manage feedback loops that operate on daily rather than sprint cycles Balance speed-to-market with technical debt and scalability considerations

Ideal Candidate Has Hybrid Mindset: Comfortable switching between customer conversation and technical implementation Natural translator between business language and technical possibilities Thrives in ambiguous, fast-changing environments where requirements evolve in real-time Technical Fluency (Not Mastery): Understands frontend architectures well enough to guide AI coding agents effectively Can read, review, and QA AI-generated code for quality and maintainability Knows when to step in manually vs. when to let AI handle implementation Customer Empathy & Business Acumen: Exceptional listening skills with ability to identify unstated customer needs Can balance customer requests with technical constraints and business objectives Understands when to say \"no\" and how to redirect toward better solutions Adaptive Communication: Equally comfortable presenting to C-suite executives and debugging with engineering teams Can facilitate technical discussions with non-technical stakeholders Skilled at managing expectations across multiple time horizons simultaneously

Success Metrics Time from customer conversation to working prototype (target) Customer satisfaction with iteration speed and solution quality Successful handoffs to engineering for production deployment Business impact of rapidly validated features

Why This Role MattersIn a world where AI can code faster than humans can type, the competitive advantage lies in understanding what to build and how to build it with customers, not just how to build it well. You\'ll be the human intelligence that guides artificial intelligence toward creating genuine customer value. BenefitsCompetitive package with excellent benefits including healthcare, retirement plans, and professional development opportunities. Join our dynamic team and be part of an exciting hospitality environment. Role Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting

Location: London, England, United Kingdom Compensation: $70,000.00-$90,000.00 #J-18808-Ljbffr