About us

Our journey began in 2002, when a group of visionaries came together because they believe in providing a faster and more reliable broadband to rural communities. This defines who we are, an innovative and forward-thinking company who are not afraid to think outside of the box.

We are committed to providing an outstanding service through our relationships which starts with our employees who set us apart from others in our industry, with their passion and can-do attitude, skills and knowledge to deliver quality and reliability to our customers.

We offer a dynamic and inclusive work environment, where you are encouraged to make a difference and achieve great things.

About the role

The Customer Installation Engineer will be responsible for supporting our customers through the journey to receiving our fibre broadband, providing a five star installation service from start to finish. Installing our FTTP network, trouble-shooting, supporting customers to ensure they are fully connected and offering an excellent overall experience are all key to the role. We are striving to go over and above for all of our customers! The role is principally working within a customer installation team. However, you may be required to carry out cabling work on our core distribution network.

Key responsibilities

• Provision of FTTP Broadband services in both residential and business premises

• Installation and splicing of fibre cabling both underground and overhead

• Deployment and commissioning of customer premises equipment including ONT and router.

• Deliver professional and concise customer handover.

• Self-audit all works and ensure it meets all applicable technical and operational quality standards.

• Work efficiently and tidily, maintaining a clean environment a at all times.

• Respond effectively and appropriately to all customer requests and enquiries.

• Complete work to agreed time scales.

• Comply with Health & Safety standards.

• Ensure that all work activities comply with environmental regulations.

• Ensure the use of plant and tools are conducted in a safe manner, meeting the requirements for operation of the specific equipment.

• Comply with company Transport Policy

• Conduct daily checks of plant and tools, ensure they are safe to use and where applicable carry valid calibration certificates.

Experience required

The successful applicant will have a proven track record of high-quality cabling work and excellent references, with at least 3 years’ experience of cabling in BT Openreach ducts and infrastructure - both overhead and underground.

• Experience working within a customer facing environment

• A strong focus on customer service

• The ability to problem-solve calmly

• Confidence working at height

• Strong communication skills, able to communicate effectively with customers, stakeholders and executive management

• A highly organised approach, able to work on multiple projects, installations and repairs without impact on service quality

• Previous experience in similar role

• Exposure to the OR network (PIA)

Essential qualifications:

• Educated to GCSE or equivalent, minimum grade in math and English

• Full clean driving license

• SA001/SA002 accreditations - in date

• NSRWA Unit 2 Signage, guarding and light.

Desirable qualifications not essential:

• IPAF MEWP Mobile Boom B3.

• Knowledge and experience of working to BT Openreach standards and processes for underground safety, working at height and confined spaces.

• Current qualification to work on BT Network or equivalent.

Diversity and inclusion

At Trooli we work hard to create an inclusive, collaborative, and rewarding environment where you are encouraged to make a difference and achieve great things. We welcome applicants who struggle to apply online to contact for a chat or email us directly to recruitment@trooli.com. We will make any reasonable adjustments to working environments to ensure all employees are included and can work safely.

DBS Checks

The Company is committed to ensuring the wellbeing of the public and our customers. As part of our recruitment processes, the Company may undertake DBS checks under the Rehabilitation of Offenders Act 1974 and thereafter during each person’s employment. You will be asked in the application process to make a declaration of any unspent convictions. A previous record will not necessarily disqualify your application, as each case will be considered on its own merits.

Job Type: Full-time

Pay: £28,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount

Work Location: In person