Overview

Join to apply for the Customer Solutions Engineer role at Moloco.

About Moloco: Moloco is a machine learning company empowering organizations of all sizes to grow and unlock the full value of their unique first-party data, elevating the traditional path to performance advertising. While the largest technology companies have proven the speed and scale of ad targeting using data, that same robust performance powered by machine learning has previously been unavailable beyond their platforms. With Moloco's powerful combination of cutting-edge machine learning technologies, we play a unique and visible role in shaping the digital economy, all while enabling companies to stay independent and scale.

An industry leader at the nexus of machine learning, performance marketing, and visionary product infrastructure, Moloco is advancing the advertising technology industry. We ranked in the top 10% of the Inc. 5000 fastest-growing private companies for 2023. We were recognized as one of 46 leading Cloud Computing companies, receiving the Stratus Award for 2023. That same year, we also received Google’s Cloud DevOps Dreamers Award, given to companies implementing DevOps practices to drive organizational success and high performance. Moloco is a 2024-certified Great Place to Work. Moloco is headquartered in Silicon Valley, with offices in multiple cities worldwide.

Moloco is dedicated to creating a diverse workforce and a culture of inclusion and belonging. Diversity of talent and thought is a critical component of how we operate as an organization. Our workforce is our superpower, and fostering inclusion, authenticity, and belonging helps us empower businesses to grow through operational machine learning.

The Impact You’ll Be Contributing to Moloco: The GTM team defines, designs, and executes the company’s commercial strategy. The team identifies, sizes, and segments opportunities and enables sales and business development to be successful. The CSE team drives the success of our products by partnering with clients on technical implementations and building tools, processes, and automation to scale product usage. The team monitors industry trends and communicates takeaways to product, engineering, design, and other cross-functional partners to shape product direction.

The ideal candidate is fluent in both KPI and API and can combine business and engineering. You are a passionate technical strategist who deeply understands the technical underpinnings of our products and can identify long-term solutions while maintaining a view of the broader problem. You have a proven track record partnering effectively with external customers, product/engineering and sales/marketing counterparts, enabling a feedback loop and influencing long-term direction as well as day-to-day execution. You build your perspective by digging into code/data and incorporating market reality and voice of the customer. Ideal CSEs understand engineering best practices and apply them as projects progress from prototyping to global production scale, keeping speed to market and top-line growth in mind.

Here’s what you’ll be working on:

• Provide high-caliber premium implementation support to customers for our most technical Ads products
• Identify, evaluate, and prioritize initiatives to scale support for the Sales team, and collect/funnel technical voice of the market to Product
• Identify, design and build tools and technical processes to increase operational efficiency for Sales and Support as well as drive Product adoption in market
• Develop points of view on technical market challenges and work with Product/Engineering to support their roadmap

Here is what you need to succeed:

• BS in Computer Science or related technical field
• 4+ years of hands-on industry experience in software development
• Excellent software development skills and fluency in at least one back-end programming language (preferably Java, C++, or Python)
• Proficiency in Javascript and Web fundamentals
• Experience in Cloud/Distributed development (e.g., AWS, GCE, GCP, BigTable, BigQuery etc.)
• Strong technical and problem-solving skills, ability to understand and troubleshoot systems and application flows, dive deep into complex problems and find root causes
• Enjoy working with, supporting, and teaching customers
• Comfortable communicating technical concepts to both technical and non-technical audiences
• Fluent in English
• Strong ability to multitask and prioritize in a fast-growing, dynamic environment
• [Bonus]: Experience in the adtech, performance marketing, retail media, or machine learning space

Moloco Thrive: Benefits and Well-Being: We take care of you and create the conditions for you to do the best work of your career. Through a lens of inclusion, we offer innovative benefits that empower our employees to take care of themselves and their families so they can do their best work of their lives.

Moloco Values:

• Lead with Humility: Everyone’s voice is respected, valued, and heard. With humility, we become more open and accessible to each other. We win, lose, and learn together. Accountability and feedback are essential to our success.
• Uncapped Growth Mindset: We see all situations as opportunities to learn, grow, and improve as individuals and as an organization. We seek diverse perspectives, encourage curiosity, and promote experimentation to push the boundaries of what’s possible.
• Create Real Value: We pursue the most impactful opportunities with rigor and integrity. We take intelligent risks and make disciplined trade-offs to maintain deep focus. We help our customers win by delivering durable value.
• Go Further Together: We’re one team working towards one mission and vision. We collaborate proactively and inclusively, involving the right people at the right time and in the right way. We strive to create a more equitable workplace. We won’t let each other fail.

Equal Opportunity: Moloco is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, color, creed, religion, national origin, age, sex and gender, gender expression and identity, sexual orientation, marital status, ancestry, disability, military and veteran status, or any other characteristic protected by law.

Candidate Privacy Notice: Your privacy matters to us. By applying, you acknowledge that you’ve reviewed our Candidate Privacy Notice.

Seniority level

• Mid-Senior level

Employment type

• Part-time

Job function

• Information Technology
• Industries: Advertising Services