Overview

As a Customer Success Engineer at Quantum Metric, you will support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth. You will understand the challenges faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their objectives.

Responsibilities

• Adapt quickly to changing priorities and operate in an ambiguous environment.
• Architect:Equip stakeholders with the capabilities to effectively execute their digital strategy. Understand your client’s objectives, define their implementation plan, and configure the Quantum Metric platform to satisfy their requirements.
• Engineer:Develop custom JavaScript functions to capture data analytics and satisfy complex use cases. Configure alerts, dashboards, and reports to give clients real-time visibility to the performance of their digital platforms.

Requirements

• Past experience developing, implementing, or managing digital solutions
• Experience in Professional Services, Customer Success, Sales Engineering, Solutions Consulting, or other client facing roles is preferred
• Solid understanding of web technologies, analytics, front-end development, and best practices for UX/UI
• Development experience with HTML, CSS, and JavaScript
• Experience with React, Angular, Vue, or native mobile is a plus
• Must exhibit proficiency in JavaScript development
• Hands-on experience with digital analytics solutions such as Adobe Analytics, Adobe Target, Google Analytics, Optimizely, or Tealeaf
• Expert knowledge of browser developer tools to test scripts and diagnose issues
• Familiarity with the page load lifecycle and techniques for performance optimization
• Strong project and time management skills, with ability to multi-task across multiple clients
• Excellent verbal and written communication skills, including presentation skills
• Ability to connect with a diverse audience: senior leaders, middle managers, and individual contributors, both technical and non-technical
• Travel – estimated once per month

Perks & Benefits

• Group Health Plans (100% paid)
• Life Assurance
• Employee Assistance Program
• Stock Options
• Employee Lead Referral Program
• Internal Lead Referral Program
• One-Time Home Office Enhancement Stipend
• Monthly Business Expense Stipend
• Parental Leave
• Company-Wide Unlimited Paid Time Off policy (in addition to statutory vacation entitlement)
• Recharge Program (after 3 years, disconnect for 3 weeks, no email/slack)
• Sick Pay in accordance with statutory requirements
• Automatic enrollment in QM Pension Plan with 4% match
• MacBook and swag delivered to your door
• Encouraging and collaborative culture

About Quantum Metric

As the leader in Continuous Product Design, Quantum Metric helps organizations put customers at the heart of everything they do. The Quantum Metric platform provides a structured approach to understanding the digital customer journey, enabling organizations to recognize customer needs, quantify the financial impact and prioritize based on the impact to the customer and business’ bottom line.

Today, Quantum Metric captures insights from 40 percent of the world’s internet users, supporting nationally recognized brands in ecommerce and retail, travel, financial services and telecommunications. Our customer retention rate is 98%.

Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last five-consecutive years, and has made the Best Places to Work lists by Glassdoor, BuiltIn, Fast Company and Forbes.

If the above role seems like a match and you’re interested in joining a team of people with exceptional potential from diverse backgrounds, perspectives, and life experiences, we want to hear from you!

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Quantum Metric reserves the right to change, edit, and add duties and responsibilities of all job descriptions at any time, at its sole discretion, and to notify the respective employee accordingly.

Quantum Metric will only provide offers of employment and all communications regarding employment from an official @quantummetric.com email address and/or LinkedIn inMail. Quantum does not recruit via channels such as WhatsApp or Telegram, and will not ask for a candidate’s sensitive information and/or any upfront fees/costs during the job application process. Quantum asks that any candidates report any suspicious recruitment efforts to security@quantummetric.com.

Quantum Metric is an E-Verify employer: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

Applicant Privacy Policy: https://www.quantummetric.com/legal/applicant-privacy-policy/

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