Customer Support Engineer Certain Advantage is hiring for a Customer Support Engineer for an Engineering client in Blackbushe, Hampshire. The role is on a permanent basis with excellent benefits. My client is looking for a technically proficient and customer-oriented Customer Support Engineer to join their fast-paced and collaborative Customer Support Team.

The Role: As a primary liaison between our clients’ customers and internal teams, you will take ownership of diagnosing and resolving technical issues, provide operational support for offshore activities, and actively contribute to ongoing improvement initiatives across the business.

Key Responsibilities:

Provide prompt and accurate first-line technical support for external customers and internal regional offices Handle a variety of queries, including system faults, integration issues, logistics, deployments, warranty claims, training needs, and parts orders. Escalate complex technical issues to second-line engineering specialists and ensure consistent communication with stakeholders until resolution. Maintain thorough and accurate records in the CRM system Assist with product demonstrations, onshore preparation for offshore deployments, and technical support for internal functions such as Sales, Marketing, and Customer Success teams. Contribute to the creation and updating of technical documentation, internal knowledge bases, and user guides. Participate in the on-c...