Customer Support Engineer - £40k - Berkshire

Platform Recruitment has partnered with a UK-based electronics design and manufacturing company. With manufacturing facilities in the UK and Asia they supply high-performance products to clients worldwide.

They are now looking to recruit a Customer Support Engineer to join their R&D team. This is a unique opportunity for an engineer with excellent technical skills and a passion for customer interaction to join a company operating at the forefront of electronic innovation.

Key Responsibilities

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Provide technical support for new and existing electronic products to global customers.

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Travel internationally

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Maintain a customer support database and manage technical documentation.

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Prepare and dispatch product samples and accessories.

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Investigate returned products and create detailed failure analysis reports.

Requirements

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HND or higher in Electrical & Electronic Engineering, Telecommunications, or a related discipline.

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Proven experience in technical customer support

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Strong understanding of electronic circuits and schematic diagrams.

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Hands-on skills: soldering, cable crimping, use of hand tools and electronic test equipment.

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Highly self-motivated with excellent problem-solving, time management, and organisational skills.

The salary will be up to &...