Customer Support Engineer

Location: Edinburgh, UK (Hybrid: 2-3 days per week on-site) Contract Type: Inside IR35 Day Rate: Market Rate

Role Overview

We are seeking an experienced Customer Support Engineer to join our team on a contract basis. This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment. You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite , with additional exposure to regulatory, third-party and customer-specific customisations.

Key Responsibilities

Analyse, design, code, implement, and test GIS solutions

Maintain documentation of the entire process and provide continuous updates to stakeholders

Support project delivery across multiple domains and contribute to system enhancements

Deliver high-quality GIS solutions and customer-specific customisations

Work with regulatory and third-party product integrations

Essential Skills & Experience

10-12 years of hands-on experience in GIS support and development roles

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