OverviewAre you a dynamic and ambitious Customer Support professional looking to kick-start your career in the technology industry? Zoho is seeking a highly motivated Customer Support Specialist to join our talented team and be part of our exciting growth journey. This is an excellent opportunity for a self-starter with a passion for Customer Support to gain valuable experience and grow within the organization.About usWelcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud-based software and services, Zoho has been at the forefront of empowering organizations of all sizes to thrive in the digital age.Key ResponsibilitiesLearn and master Zoho"s suite of SaaS products to become a product expert.Assist European customers via phone, chat, and email, addressing inquiries, troubleshooting issues, and providing product guidance.Collaborate with cross-functional teams to ensure prompt resolution of customer concerns.Maintain accurate and detailed records of customer interactions and resolutions.Contribute to the creation and improvement of support documentation.RequirementsFull professional proficiency in English (both written and verbal).Basic understanding of software programs; prior experience with SaaS products is an advantage.Ability to learn quickly and adapt to evolving product features.Excellent problem-solving and analytical skills.Comfortable working in an office environment.Bonus SkillsFamiliarity with Zoho applications (e.g., Zoho CRM, Zoho Creator, Zoho Books, Zoho Analytics).Knowledge of Programming Languages.Benefits and other detailsCompetitive salary package aligned with candidate"s qualifications, experience, and the market value of the role.Supportive and inclusive work environment.Supplementary Health Insurance.Permanent Contract.A vibrant international environment.Opportunity to work with a global team and contribute to the growth of a leading technology company.It is important for the applicant to have valid work authorisation and be within commutable distance from our Milton Keynes office. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.Together, let's shape the future of business software!Seniority levelAssociateEmployment typeFull-timeJob functionConsulting and Information TechnologySoftware Development and IT Services and IT ConsultingGet notified about new Customer Support Engineer jobs in Milton Keynes, England, United Kingdom. #J-18808-Ljbffr