Customer Support Testing Engineer

New Today

Overview Customer Support Testing Engineer role at Kantar Media in London. This is a full-time, permanent position based in our London office (Location: Hanger Lane, London). The role requires 4 days in the office. Role Description We are building a dedicated global team to support the TV Meters product line. The TV Meters Customer Support Testing Engineer is a member of the team championing the TV Meters product line. The role is key within Kantar, Media Division, Audience Technology area. The TV Meters product line is a critical component for Kantar's growth platform. The role will work closely with the Customer Support Team, AGS Teams, Engineering, Procurement and QC Team. TV Meters are central to our audience measurement strategy, including PM7 and People meter 5000 technologies, deployed globally in over 150,000 panel homes. The role is strategic to ensure successful deployment and technical support of TV Meters. Key Responsibilities
Use and manage the support platforms for TV Meters such as Service Desk, Confluence, and other tools provided. Review and answer support tickets for TV Meters. Replicate reported issues reported by clients. Test PM7 and associated products. Software testing. Provide day-to-day technical support and expertise for the TV Meters product line. Support technology tests, pilots and live deployments as a team member or by coordinating projects as decided by the TV Meters Support Manager. Maintain TV Meters documentation in Confluence for internal and external clients. Maintain training materials for the TV Meters area. Prepare field engineers and local support teams. Analyze meter data and meter logs to troubleshoot queries and issues. Meter data analysis with careful attention to detail. Work collaboratively as part of a team.
Skills & Experience
Knowledge of MS Office is essential. Ability to work in a matrix organisation and exposure to international environments. Ability to support and train 1st line local teams, support 2nd line activities, and refer to 3rd line development teams. Capable of interfacing with other support, product, engineering and development teams. Ability to own and run autonomously project-related activities; manage trials and implementation of new TV Meters products from a technical perspective. Work closely with the TV Meters Customer Support Manager to understand prioritisation of workload. Software testing skills and product testing skills are essential. Ability to analyse logs and meter data is essential. Flexible and able to adapt in a fast-growing environment. Proactive attitude is essential. Ability to prioritise workload and complete tasks within tight deadlines. Ability to work in a busy environment. Experience with both new and legacy technologies. Managing binary files (Hexadecimal) is desirable. A technical background with a computing degree is desirable. Experience in scripting languages would be an advantage.
Your Profile
Intermediate to fluent in English. Computing degree or equivalent. Previous experience in technical support in a fast-paced environment and experience using a service desk tool and ticketing system. Experience in software development or application testing would be beneficial. Excellent communication and interpersonal skills with the ability to clearly explain complex technical information. Problem solving skills and resilience. After integration period, ability to work independently on complex investigations as well as part of a team; ability to build relationships and collaborate with a diverse range of colleagues. Hands-on and friendly with excellent customer management skills. Highly organized with ability to manage simultaneous requests efficiently.
Our offer At Kantar we offer a competitive rewards package and a pay-for-performance culture, with rewards and career progression linked to what you deliver. We aim to create an inclusive environment where everyone can flourish and where diversity of thinking is valued. We are committed to equality and inclusion; we welcome applications from all sections of society and do not discriminate based on age, race, religion, gender, pregnancy, sexual orientation, gender identity, disability, or marital status. Privacy and legal PRIVACY DISCLOSURE: By applying to this opportunity you consent to the processing and retention of your personal data by The Kantar Group Limited. Your details may be shared with the hiring manager(s) and for consideration for future opportunities. For details please review Kantar’s privacy policy. Location & Legal Country: United Kingdom Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Marketing Services
Referrals increase your chances of interviewing at Kantar Media.
#J-18808-Ljbffr
Apply
Location:
Tottenham, England, United Kingdom
Job Type:
FullTime

We found some similar jobs based on your search