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Employment Type: Permanent

Salary: £36,000-£43,200 (Inclusive of 20% shifts allowance)

Hours: 38.7 per week (4 Shift variations between 07:00-22:00)

The Smart Hands Break Fix Engineer is required to work within a team of engineers carrying out Network equipment Break Fix and ICT cabling infrastructure support at the client site – Based in Camberley for the majority of your time but on occasion may provide cover on other sites in Slough.

The work will include all types of patching, break fix, circuit provision and recovery, disconnect/reconnect of desktop and networking equipment, rack and stack of Data Centre Hardware and provision of connectivity to DC Hardware. The position will be site based as required and reports to the Service Delivery Manager.

You will be part of a team delivering support services on a shift basis and will be required to work as part of a shift pattern and receive a shift allowance.

Your normal working week, whilst on a shift pattern, will be based on an average of 38.7 hours per week, you will typically work a shift of 07:00 to 15:30 (early shift), 09:00 to 17.30 (day shift), 10:30 to 19:00 (mid-late shift) or 13:30 to 22:00 (late shift).

What you’ll be doing as our Smart Hands Break Fix Engineer:

• Installation of equipment racks within technology rooms.
• Racking of Servers and other Network hardware equipment.
• Installation of power distribution units within equipment racks.
• Restack of equipment within existing technology rooms.
• Movement of equipment within site locations including stores.
• Perform Technology component swaps.
• Decommission of equipment within technology rooms.
• Un-racking of Servers and other Network hardware equipment.
• Decommission of power distribution units within equipment racks.
• Removal of redundant infrastructure (empty cabinets, powered off devices, redundant cabling etc.) from the technology rooms and workspaces.
• Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
• Power down and disconnect desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
• Relocate desktop equipment including any peripherals.
• Install desktop equipment including any peripherals.
• Configure, Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
• Connection of network patching to servers and other equipment within racks.
• Labelling of hardware (network equipment and servers etc.)
• Carry out DBAN Disk Wipes by use of Software.
• Interface with Corporate Real Estate on mechanical and electrical provisioning.
• Escort and supervision of activities within technology rooms i.e. 3rd party and other bank group activities.
• Technology room inspections.
• BMS alarm investigation assistance.
• Work order review and assignment.
• Systems Data Quality checks.
• Materials, Tools and Test Equipment Management.
• Carry out surveys and update drawings and schedules.
• Update records for all changes using Asset Management Software when required.
• Third party supervision (escort and supervision).
• First line support (e.g. reboots on instruction, ID of lights & connections etc.)
• Site representation on incident bridges.
• Perform Technology component swaps.
• RMA administration for faulty swapped out equipment.
• Temperature Control Support (out of specification, local temporary fixes - liaison with Corporate Real Estate).
• Structured and Patch Cabling fault support.
• Supervision and Quality Assurance for cabling installations.
• Carry out all types of Copper (Voice and Data) Cabling Installations including termination and testing as required by the approved portfolio of cabling systems.
• Earth Cable Installations.
• Cabinet and Rack Installations.
• Containment Installations.
• Audit and document existing cabling installations.
• Perform cable tracing activities.
• Management of patching within equipment cabinet.
• Compile patching schedules as required.
• Utilise IIM / CMS Software as required for patching planning.
• Labelling of cabling in accordance with Client standards and requirements.
• Labelling of hardware (Patch Panels, Outlets etc.) in accordance with Client standards and requirements.
• Carry out testing and fault finding on Copper and Fibre Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
• Updating/ Editing of records in asset management systems.
• Tracking of daily activities, task completion, and incident and project status tracking.
• Manage third party vendors to ensure compliance with change control, specification and quality standards.
• Change control management.
• Incident resolution management.
• Perform additional tasks as instructed by the client or management.

What we’re looking for in our Smart Hands Break Fix Engineer

• Relevant experience working in banking IT environment.
• Relevant experience in an ICT Hardware Break Fix, Moves Adds and Changes environment (IT Hardware deployment) Workplace/Office and Data Centres Facilities.
• Relevant experience in structured cabling installation, fault finding and testing with fluke test equipment.
• Thorough knowledge of structured cabling standards and cable types (FTP, UTP & Optical Fibre).
• Self-starter, organized, detail-oriented and ability to work independently as well as part of a team.
• Prioritization skills and multitasking ability.
• Ability to work under pressure.
• Expert knowledge of Asset Management Systems.
• Expert knowledge of Ticketing Systems.
• Expert understanding of complex change management and service delivery processes.
• Ability to mentor and train new starters on all systems, processes and procedures.
• Ability to approve / sign off training modules.
• Ability to lead / supervise shift activities.
• Ability to lead / supervise special projects from design through to handover.
• Ability to cover peer group line management responsibilities during high workflow periods and planned/unplanned leave.
• Satisfactory Skills Matrix score.
• Alternating shift pattern to suit cover requirements.
• Additional OT (overtime) opportunities.
• Must have own vehicle and valid UK Drivers License.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Industries

  Engineering Services, IT Services and IT Consulting, and IT System Data Services

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