Overview

COMCAST Technology Solutions has a great opportunity for Dedicated Support Engineers to join our team. You will work as part of the Global Operations team. Our team of innovators and entrepreneurs has decades of experience in media, technology, entertainment, cable and advertising. We are changing the way the world looks at video and providing our customers infinite possibilities on every screen. There are many opportunities to develop and grow your career while working at CTS. Dedicated support engineers spend much of their time engaged with the customer to provide status, work through technical hurdles, and provide expert guidance on our core software.

Responsibilities

• Use product knowledge to address individual tickets through troubleshooting, escalation, and customer service.
• Identify useful technical information from tickets to share with the team and improve documentation.
• Identify and convey product deficiencies and persistent client complaints to Service Delivery Manager, Product Management and Engineering to contribute to product improvements.
• Assist in application configuration.
• Develop utility and monitoring scripts and applications primarily using JavaScript, Python and AWS services.
• Respond quickly to critical customer issues.
• Troubleshoot and repair issues, perform maintenance with minimal supervision, lead technical outage bridges and engage appropriate resources to drive issues to closure.
• Track and report operational workflows; maintain records of results and feedback; analyze data and metrics to identify problem areas and provide actionable insight.
• Act as a technical resource in projects and initiatives and ensure successful project implementation.
• Contribute to design considerations for new products or architectural changes to existing products.
• Analyze problems in design, configuration, data flow and data state within a multi-product provisioning system.
• Perform routine maintenance tests and validate maintenance to minimize impact.
• Provide training and guidance to less experienced team members.
• Attain industry standard certifications and education.
• Exercise independent judgment and discretion in matters of significance.

About You

Our people are the most important part of our business. We are looking for forward-thinking, enthusiastic problem solvers who love a challenge and enjoy shipping products that solve real problems. While those characteristics outweigh specific technical skills, you should be able to demonstrate some of the below:

• Understanding of web services (HTTP, Web API, Web protocols)
• Experience in Python and Java or JavaScript
• Understanding of Git and Gitflow
• Strong troubleshooting, problem-solving skills, creativity and resourcefulness
• Strong communication skills
• A dedication to customer satisfaction
• Must be willing to be part of a 24x7 on-call rotation

Desirable

• Familiarity with configuring and deploying software components on AWS (S3, Lambda, DynamoDB)
• Familiarity with Docker
• Familiarity with Linux at an intermediate level

About Comcast Technology Solutions

COMCAST Technology Solutions is a software technology company, headquartered in Denver, Colorado, USA, that helps TV stations, pay TV operators, content providers, broadband media sites, and mobile businesses solve their media management and video publishing requirements. Our Cloud Video Platform (CVP), provided as a service, offers a diverse product catalogue to manage and publish digital media across devices and monetize content distribution. Our customers include British Telecom, Viaplay, Fox, NBC, Paramount+. The team works across offices and remotely in London, Chennai, Denver, and Philadelphia.

Disclaimer

This information is intended to indicate the general nature and level of work performed in this role. It is not designed to contain or be interpreted as a complete inventory of duties, responsibilities, and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education

• Bachelor's Degree (preferred). Comcast may consider applicants with a combination of coursework and experience or extensive related professional experience.

Relevant Work Experience

• 2-5 Years

Employment type

• Full-time

Job function

• Information Technology

Industries

• IT Services and IT Consulting, Technology, Information and Internet, and Telecommunications