Desk based Photocopier Engineer
1 Days Old
Helpdesk Support Technician - Photocopier & MPS
Location: Central London
Salary: £33 - £37k
Hours: Monday to Friday 8.30-5 PM
Are you a tech-savvy problem solver with a passion for delivering exceptional customer service? Do you have experience in the photocopier industry and want to be part of a forward-thinking company at the cutting edge of office technology?
We're looking for a Print Support Technician to join our dynamic Service Team. This is a fantastic opportunity to play a key role in supporting our clients remotely, resolving technical issues across hardware, IT, networking, and software-helping reduce the need for field visits and boosting service efficiency.
What You'll Be Doing:
As the first line of support, you'll be the go-to expert for our clients, providing remote diagnostics and monitoring their devices to ensure smooth operation. Your day-to-day will include:
Handling incoming calls and emails from customers with professionalism and care
️ Diagnosing issues remotely and escalating to 2nd line support when needed
Collaborating daily with the Stock and Call Control teams
Ordering parts and consumables to keep client systems running smoothly
Monitoring client devices to proactively identify and resolve issues
What We're Looking For:
To thrive in this role, you'll need:
✅ 12+ months experience in a support role within the photocopier industry
️ Solid understanding of printers and the print industry
Strong networking knowledge
Ideally, you're a current or former photocopier engineer
Familiarity with software solutions like Papercut is a big plus
Excellent customer service and phone communication skills
Why Join Us?
This is more than just a support role-it's a chance to be part of a business that's innovating and growing. You'll work with a supportive team, gain exposure to cutting-edge tech, and have real impact on customer satisfaction and service delivery.
Ready to take the next step in your career?
Apply now and be part of a company that values your expertise and invests in your growth
- Location:
- City Of London, London
- Salary:
- £33,000 - £37,000 /annum
- Job Type:
- FullTime
- Category:
- Engineering