Overview

Deskside Support 2nd Line Engineer (onsite) - London Bridge. Location: London Bridge. Working pattern: 5 days onsite (shift patterns).

We are recruiting for a Field Technical Services (FTS) Engineer to support our UK business. As an FTS Engineer, you will be the first point of contact for all IT Service Desk logged Incidents and Requests.

What You'll Do

• Assist with reported deskside IT related queries, through walk-ups, email and telephone.
• Investigate and evaluate reported end user problems, failures and errors escalated through the EMEA IT Service desk.
• Troubleshoot reported hardware and software Incidents logged to the team via ServiceNow.
• Ensure all assigned tickets are actively worked on to achieve closure/resolution within the set SLA's.
• Maintain relevant and up to date notes on all assigned tickets.
• Communicate regularly with end users on the status of open tickets and provide recommendations on the replacement of computer peripherals and program changes to resolve software related issues.
• Conduct daily printer and meeting room AV status checks to ensure uptime of equipment and minimise disruption to the business.

The role also requires liaising directly with the user community and contributing ideas for new technical solutions, including testing and installation of new releases. The team collaborates with user communities and supports regular office visits. A World Class Professional Service mindset with opportunities for personal development is expected.

Working patterns and environment: The UK and Ireland FTS D&T team consists of 17 FTS Engineers and 4 team leaders. The team is onsite 5 days a week and operates a rotating shift pattern: 7am to 7pm with shifts 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm.

What You'll Need

• 3+ years of relevant Field/Deskside support experience.
• Strong knowledge of desktop deployments, hardware peripherals, and workstation decommissioning/recommissioning.
• Experience deploying and supporting Windows 10 and 11.
• Excellent knowledge of Microsoft Office; ITIL, MCDST, MSA; CompTIA A+/Network+ is a plus.
• Experience troubleshooting software and hardware problems through debugging, testing and vendor assistance.
• Experience supporting mobile devices (iPads/iPhones and Android).
• Printer exposure for general troubleshooting.
• Experience assisting with meeting room AV and setups for meetings/events.
• Basic networking understanding and experience with Active Directory.
• Ability to work independently or as part of a team; flexible, customer-oriented attitude.
• Provide technical guidance and/or training to co-workers.
• Strong command of English.

Why CBRE

CBRE is a global leader in commercial real estate services and investment. We value respect, integrity, service and excellence, and welcome all applicants. We are committed to delivering a positive and inclusive experience.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.