Overview

Deskside Support 2nd Line Engineer (onsite) - London Bridge

Job location: London Bridge

Working pattern: 5 days onsite (shift patterns) — shifts are 7am to 7pm rotating across the team: 7am – 4pm, 8am – 5pm, 9am – 6pm, 10am – 7pm.

What You’ll Do

• Assist with reported deskside IT related queries, either through walk-ups, email and telephone.


• Investigate and evaluate reported end user problems, failures and errors escalated through the EMEA IT Service desk.


• Troubleshoot reported hardware and software incidents logged to the team via ServiceNow.


• Ensure all assigned tickets are actively worked on to achieve closure/resolution within the set SLA’s.


• Maintain relevant and up to date notes on all assigned tickets.


• Communicate regularly with end users on the status of open tickets and provide recommendations on the replacement of computer peripherals and program changes to resolve software related issues.


• Conduct daily printer and meeting room AV status checks to ensure equipment uptime and minimize business disruption.


• Contribute ideas for new technical solutions, including testing and installation of new releases; liaise directly with the user community.


• As part of the team, work flexibly on both individual tasks and larger projects; regular visits to other offices are expected.

What You’ll Need

• 2nd Line Field/Deskside support experience.


• Exceptional technical knowledge of desktop deployments, hardware peripherals and workstation decommissioning/recommissioning.


• Experience deploying and supporting Windows 7, 10 and 11; basic Mac knowledge is an advantage.


• Excellent knowledge of Microsoft Office packages; ITIL, MCDST, MSA, Compita A+/Network+ are an added advantage.


• Experience troubleshooting software and hardware problems through debugging, testing and vendor assistance.


• Experience supporting and troubleshooting mobile devices (iPads/iPhones and Android).


• Printer exposure for general troubleshooting; meeting room AV support (Zoom, Teams).


• Basic networking fundamentals; Active Directory (on-prem/Azure), Intune, O365, NTS permissions.


• Able to work independently and as part of a team; flexible, customer-oriented attitude.


• Provide technical guidance and/or training to co-workers.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realise your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

Additional

Employment type: Full-time | Seniority level: Entry level | Job function: Engineering and Information Technology