Overview

The Desktop & O365 Engineer is responsible for providing day-to-day technical support and maintenance of desktops, laptops, mobile devices, and related peripherals. This includes installing, configuring, and troubleshooting hardware, operating systems, and Microsoft Office 365 applications such as Exchange Online, Teams, SharePoint, and OneDrive. The role involves managing user accounts, permissions, and security settings within Microsoft 365, applying updates and patches, and ensuring endpoint security compliance. The engineer will monitor performance, respond to incidents, and resolve technical issues promptly to minimize downtime. They will also assist in hardware refreshes, software rollouts, and contribute to backup, recovery, and device management processes to support business continuity.

Main Duties

• Provide 1st and 2nd line support for desktops, Microsoft 365 applications (Exchange Online, Teams, SharePoint), and endpoint devices
• Manage hardware procurement, repairs, and asset tracking; configure devices using Microsoft Intune
• Administer Office 365 tenant, user accounts, permissions, and security settings
• Assist with endpoint protection, patching, and security compliance
• Support cloud network connectivity and collaborate with infrastructure teams on network devices
• Coordinate with vendors for support and escalate incidents as needed
• Document procedures and create user guides
• Recommend improvements to enhance system performance and security
• Provide training and support to end-users on Microsoft 365 tools

Experience And Skills

• Proven experience troubleshooting hardware, Windows OS, and Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive)
• Skilled in user account and permission management within Microsoft 365 and Active Directory
• Proficient with endpoint management tools like Intune or SCCM for software deployment and patching
• Solid understanding of networking basics: TCP/IP, DNS, DHCP, VPN
• Experience supporting mobile devices (iOS, Android) in corporate environments
• Strong documentation skills for technical processes and asset management
• Excellent communication skills with ability to assist both technical and non-technical users
• Ability to prioritize and resolve multiple support tickets efficiently
• Resourceful in researching and implementing effective technical solutions

Accountability for Actions/Results

• Accountable for the administration, support, and reliable operation of desktop environments and Microsoft 365 services critical to daily business functions

Key Relationships

Internal Relationships:

• End users, traders, managers
• Facilities, branches

External Relationships/Contacts:

• Third party suppliers
• Outsourced providers

Confidential Information

The holder of this job must sign a Data Confidentiality agreement. They shall not disclose confidential information, system design, or test cases to a third party without prior written consent. They may disclose to employees on a "need to know" basis and must issue appropriate written instructions to satisfy obligations and maintain confidentiality.

Working Conditions

Hours on weekdays are typically 8.00 to 17.00, 8.30 to 17.30, or 9.00 to 18.00 depending on shift with one hour for lunch. There will be additional out-of-hours support. The client and company operate in Global Markets, so working outside these hours may be reasonably expected. Some out-of-hours or weekend work will also be required on an ad hoc basis.

Mental Demands & Job Complexity

The job holder is required to plan and organize related activities, reports, and ad hoc requests to accomplish tasks efficiently. Planning and prioritizing are key factors. The role may involve time pressure, and coordination with Senior Management is required.

Independent Action & Decision Making

The job holder must be comfortable in a regulated, professional environment and able to meet deadlines and adapt to changing conditions to provide effective solutions. They should demonstrate an understanding of the company IT environment and the methodologies required for system and infrastructure availability and efficiency.

Benefits

• Competitive salary depending on experience
• 25 days annual leave entitlement plus 8 bank holidays
• Pension scheme, 4% employer contribution
• Private Medical Insurance
• 60-40 Hybrid working after successful probation period
• Training and development
• Free gym access in the building