Overview

Desktop & Office 365 Engineer role at iFAST Global Bank Limited. Responsible for day-to-day technical support and maintenance of desktops, laptops, mobile devices, and related peripherals. This includes installing, configuring, and troubleshooting hardware, operating systems, and Microsoft Office 365 applications such as Exchange Online, Teams, SharePoint, and OneDrive. The engineer will manage user accounts, permissions, and security settings within Microsoft 365, apply updates and patches, and ensure endpoint security compliance. The role also involves monitoring performance, responding to incidents, and resolving technical issues promptly to minimize downtime. You will assist with hardware refreshes, software rollouts, and contribute to backup, recovery, and device management processes to support business continuity.

Responsibilities

• Provide 1st and 2nd line support for desktops, Microsoft 365 applications (Exchange Online, Teams, SharePoint), and endpoint devices.
• Manage hardware procurement, repairs, and asset tracking; configure devices using Microsoft Intune.
• Administer Office 365 tenant, user accounts, permissions, and security settings.
• Assist with endpoint protection, patching, and security compliance.
• Support cloud network connectivity and collaborate with infrastructure teams on network devices.
• Coordinate with vendors for support and escalate incidents as needed.
• Document procedures and create user guides.
• Recommend improvements to enhance system performance and security.
• Provide training and support to end-users on Microsoft 365 tools.

Experience and Skills

• Proven experience troubleshooting hardware, Windows OS, and Microsoft 365 applications (Exchange Online, Teams, SharePoint, OneDrive).
• Skilled in user account and permission management within Microsoft 365 and Active Directory.
• Proficient with endpoint management tools like Intune or SCCM for software deployment and patching.
• Solid understanding of networking basics: TCP/IP, DNS, DHCP, VPN.
• Experience supporting mobile devices (iOS, Android) in corporate environments.
• Strong documentation skills for technical processes and asset management.
• Excellent communication skills with ability to assist both technical and non-technical users.
• Ability to prioritize and resolve multiple support tickets efficiently.
• Resourceful in researching and implementing effective technical solutions.

Accountability for Actions/Results

• Accountable for the administration, support, and reliable operation of desktop environments and Microsoft 365 services critical to daily business functions.

Key Relationships

• Internal: End users, traders, managers; Facilities, branches.
• External: Third party suppliers; Outsourced providers.

Confidential Information

The holder of this job must sign a Data Confidentiality agreement. They shall not disclose confidential information or allow access to it to a third party without prior written consent, except to employees on a "need to know" basis. Prior to disclosure, provide written instructions to ensure confidentiality and use of information on the same conditions as the agreement.

Working Conditions

Hours on weekdays are typically 8.00–17.00, 8.30–17.30, or 9.00–18.00 depending on shift pattern, with one hour for lunch. There will be additional out-of-hours support. Some out-of-hours or weekend work may be required on an ad hoc basis, as driven by Global Markets.

Mental Demands & Job Complexity

The job requires planning and organizing related activities and reports, prioritizing tasks, and working under time pressure while coordinating with Senior Management.

Independent Action & Decision Making

Work in a highly regulated environment, meet deadlines, and adapt to changing conditions to deliver effective solutions. Understand the company IT environment and methodologies required for systems and infrastructure availability and efficiency.

Benefits

• Competitive salary depending on experience
• 25 days annual leave entitlement plus 8 bank holidays
• Pension scheme, 4% employer contribution
• Private Medical Insurance
• 60-40 Hybrid working after successful probation period
• Training and development
• Free gym access in the building

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