Keep systems running. Solve problems fast. Be the friendly face of IT. Be our next Desktop Support Engineer!

Were looking for a

Desktop Support Engineer

to join us on a

12-month fixed-term contract , supporting our customers with technical challenges and delivering outstanding service. Whether its resolving issues remotely, providing onsite assistance, or guiding users through their tech troubles, youll be the first point of contact and the person they trust to get things sorted. If youre proactive, personable, and passionate about delivering great service, this is your chance to be part of a team thats powered by people and driven by purpose.

What youll be doing as a Desktop Support Engineer:

Provide technical support both remotely and onsite Troubleshoot and resolve a wide range of IT issues Monitor and manage customer services proactively Communicate clearly and confidently with customers and colleagues Create and maintain knowledge base articles to improve team efficiency Support helpdesk operations and contribute to continuous improvement Collaborate with clients to understand and meet their needs Recommend improvements to IT services and onboarding processes Stay sharp by learning new skills and earning industry certifications What youll bring:

1+ year in a technical helpdesk or first-line support role Experience with Windows 7 & 10, Office 365, Exchange, SharePoint Active Directory management, hardware support, and mobile device support (iOS/Android) Basic networking and printer support skills Bonus points for experience with Windows Server features, Mac OS, and AV equipment What were looking for:

A confident communicator who can explain tech clearly Someone whos personable, proactive, and ready to take initiative A team player who can work independently and manage their time well A passion for learning and growing in a fast-paced environment Qualifications:

5 GCSEs (AC) including English, Maths & Science HND or equivalent IT qualification MCSA/MCSE and ITIL certifications (desirable) What We Offer:

33 days holiday (inclusive of bank holidays), with entitlement increasing by one day for each full calendar year employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people.

Intercity Technology

provides reliable and secure technologies in communications, cloud, and managed services, with a big difference

Intercity is a technology solutions partner that isnt all about tech. Its about a great bunch of people combining their passion, expertise, and dedication to deliver extraordinary results for businesses. Our vision is to be the best technology partner to work for and with

we are really proud of our achievements so far:

? Customer Net Promoter Score of +92 ?? Gold Award Investors in People Accreditation ?? 3-star World Class Best Companies accreditation, and for 2022, 2023, and 2024: - The no. 1 best telecoms company to work for - 9th best mid-sized company in the UK to work for! - 7th best company in the West-Midlands to work for! ?? Platinum Eco Vadis rating We select candidates with the right skills, experience, and values to join us and selection is based on a fair and equal process. Were proud to be committed to equal opportunities and welcome all applications. As a specialist in secure technology solutions, all successful candidates will be subject to pre-employment checks, so we can ensure compliance with our ISO27001 (Information Security) and Cyber Essentials Plus certifications. We are committed to using any personal information you may give us in a secure and proper manner, for more information please see our privacy policy on our website. TPBN1_UKTJ