OverviewAs an Airport Engineer in London Gatwick UK, you’ll be responsible for dealing with technical issues escalated from the helpdesk function, working on-site with end-users and having exposure to critical IT Systems. Enhance your technical experience and customer engagement skills in the complex environment of aviation.What’s in to you?Gaining familiarity with aviation-specific technologies, while improving your ability to remain calm, make quick decisions, and resolve issues efficiently in a high-stakes environment.What will you do?Provide on-site support for incidents and service requests, ensuring timely resolution.Perform break-fix services for workstations, kiosks, e-gates, and peripherals.Manage workstation configurations, hardware replacements, and installations.Escalate issues when necessary, ensuring swift issue resolution.Carry out regular "floor-walking" and proactive line-of-sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk.Schedule: 9 am - 5 pm, Mon-Fri.What will you bring to ESP?2+ years experience in an IT support roleGood knowledge Windows O/S ecosystemMS 365 and Ticketing System experience5 years of UK work history for airside clearanceFull UK driving license and good communication skillsAbility to lift 20-40kg and work in various physical environments.What We OfferCompetitive salary based on experience.A learning culture to help develop your IT career.Who are weESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.At ESP Global Services, we are passionate about empowering people through learning and development. Let’s have a chat!Join a team that values excellence - our ISO 9001 certification reflects our commitment to quality and superior customer service.ESP is an equal-opportunity employer.Senior Technical Support EngineerLocations and roles listed are for reference and not part of this posting. #J-18808-Ljbffr