Desktop Engineer

Cardiff (Hybrid)

Up to £40k DOE

Are you a skilled IT professional with a passion for cloud technologies? Do you thrive in a dynamic environment where you can apply your expertise to solve complex technical issues? If so, we have the perfect opportunity for you!

We are currently seeking a talented, outgoing Desktop Engineer to join our clients team in Cardiff, this is a hybrid role. As a Desktop Engineer, you will play a crucial role in supporting our clients and ensuring the smooth operation of their IT systems.

Key Responsibilities:

* Provide technical support and troubleshooting for escalated issues from the 1st Line support team.

* Diagnose and resolve technical hardware and software issues across a variety of platforms and systems.

* Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.

* Ensure security measures are implemented and maintained across all systems.

* Collaborate with other team members to improve efficiency and effectiveness of IT operations.

Requirements:

* Extensive experience working with O365, Intune, Azure, and Active Directory, Networking (DNS/DHCP).

* Previous experience working for a Managed Service Provider (MSP) is highly desirable.

* Strong knowledge of cloud-based solutions and end-user support.

* Excellent communication and customer service skills.

* Ability to work independentl...