2nd Line Desktop Engineer

Location: Carlisle (Onsite) Duration: 3 Months+ Rate: £16 P/H

Khuda Technology is seeking a skilled 2nd Line Desktop Engineer to join our clients team on a 3-month contract based onsite in Carlisle. The role involves providing hands-on technical support, with a strong focus on rebuilding and configuring laptops, troubleshooting hardware and software issues, and supporting general desktop management.

Responsibilities:

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Provide 2nd line technical support for end users, resolving escalated incidents and service requests.

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Rebuild, configure, and deploy laptops and desktops to company standards.

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Perform hardware diagnostics, repairs, and upgrades as required.

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Assist with software installations, updates, and general device management.

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Maintain accurate records of work carried out, including asset tracking and documentation.

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Collaborate closely with the wider IT team to ensure efficient issue resolution and service delivery.

Skills:

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Proven experience in a 2nd Line Desktop Support or similar IT support role.

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Strong hands-on experience rebuilding and configuring laptops/desktops.

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Good knowledge of Windows 10/11 environments.

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Familiarity with general desktop management and basic software deployment tools.

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Exposure to SCCM is a plus but not essential.

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Excellent troubleshooting and communication skills.

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Ability to work effectively in an onsite, fast-paced environment.

If this opportunity is for you, please don’t hesitate to apply