OverviewAre you a technically versatile problem-solver passionate about cloud infrastructure and automation? We are seeking a motivated DevOps & Cloud Support Engineer to join our dynamic team. In this role, you will be the crucial escalation point for complex technical challenges, supporting and improving our multi-cloud environment with a primary focus on AWS and Amazon Connect.This is a fantastic opportunity for someone with 1-2 years of foundational experience to deepen their expertise in infrastructure-as-code, cloud services, and mission-critical application support within a collaborative environment.Key ResponsibilitiesAct as a third-line escalation expert, diagnosing and resolving complex issues across our cloud infrastructure, services, and applications.Manage and support our multi-cloud footprint (AWS and Azure), including IAM, networking, and core services.Administer and enhance our Amazon Connect platform, a core focus of this role. This includes:Investigating and resolving issues using CloudWatch Logs and Insights.Supporting and maintaining Lambda Functions (Python, PowerShell, JavaScript).Managing services like Synthetics Canaries and Kinesis Streams.Refactoring and modularising Contact Flows for better performance and maintainability.Promoting changes across Dev, UAT, and Production environments.Develop and manage Infrastructure as Code (IaC) using Terraform and PowerShell, managing the export/import lifecycle via GitLab repositories.Support Azure infrastructure, including Site-to-Site (S2S) and Point-to-Site (P2S) VPNs, storage accounts, and its integration with our AWS networking infrastructure.Administer Microsoft 365 services including Entra ID (Azure AD), Intune, Defender, and Conditional Access Policies.Build and support integration workflows using Azure Functions and Logic Apps for authentication and data exchange between Azure and AWS.Collaborate with internal teams and client stakeholders to ensure smooth operations and successful project delivery.Contribute to innovation by assisting with the implementation of Generative AI solutions in Amazon Connect and supporting exploratory projects like Amazon NovaSonic.What We OfferA competitive salary.A clear path for career development and certification support (AWS, Azure, Terraform).Hybrid working model (50% home, 50% office in Winchester).Company pension scheme.25 days annual leave plus public holidays.MediCash, Cycle to Work, EV Scheme #J-18808-Ljbffr