Job Description

This job is with FSCS, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly.

We have a permanent opportunity for a Dynamics Developer and Support Engineer (Lead) to join the Application Development & Release team reporting into the Application Development & Support Manager.

The role holder will be responsible for delivering and maintaining high quality CRM applications following development best practices and security standards, as well as providing 2nd and 3rd level support for those same applications.

Key Priorities

Application Development

• Work with business users and SCRUM team to ensure business requirements are defined and agreed, co-ordinating requests for enhancements and developments for FSCS IT controlled applications.
• Work with the Development Manager to design, develop, optimize and support CRM applications following development best practices, using the appropriate tools and adhering to the most efficient development process.
• Deliver development and enhancement activities in support of the business raised change requests and releases working closely with the CDITO Teams, Partners and Suppliers
• Follow the FSCS IT Release Management process and control all IT application releases to the FSCS environment including:
• Reviewing release planning
• Discovery, documentation, resolution and escalation of release dependencies, risks and issues
• Adherence to IT Change Management process and controls
• Formal communications to management and stakeholders
• Coordination of Environment and Configuration Management
• Coordinate release approval and closure

Application Support

• Provide 2nd and 3rd line support across CRM applications. Categorising, prioritising, triaging and progressing service requests, incidents, problems and changes which are logged with IT, in-line with industry best practices
• Coordinate and direct suppliers where 3rd party suppliers are required to deliver the end-to end application support capability, ensuring end-users are regularly updated on progress against their service request /incident /problem /change request
• Responsible for monitoring CRM applications and operational jobs and proactively act upon any detected issues

About You

We have identified the following skills, knowledge, and experience as essential for success in this role however we understand that everyone's learning journey is different and there is no one size fits all. If you feel you have many of the below strengths but don't tick all the boxes, we'd still love to hear from you.

Essential

• Dynamics D365 CE Configuration and Customization (Build and configure workflows, automations, plugins, APIs, and integrations)
• Power Platform (Power Automate, Power Apps, Dataverse, PowerBI)
• Integrate Azure services (Logic Apps, API Management)
• Dynamics 365 integration using KingswaySoft
• Visual Studio 2019 or higher
• CI/CD
• Version control and branching methodologies using GIT
• Application integration using SOAP web services and REST APIs
• OWASP Top 10 security framework
• Agile and SCRUM

Functional Competencies

• Work effectively following the SCRUM methodology. Working closely with Product Manager and alongside the development team
• Ability to work on your own initiative whilst at the same time adhering to strict IT policies and procedures
• Excellent customer facing skills, with a professional and helpful manner
• Good organisation skills with a logical, analytical approach to solving IT problems and the ability to prioritise work to meet demands and deadlines of both application development and support

Experience

• Significant experience developing and implementing data solutions in a high-volume data loading environment
• Excellent understanding of SSIS framework, ADF data pipelines, administration, maintenance and configuration
• Significant experience and clear demonstration of T-SQL programming - be able to write/review scripts in SQL including stored procedures
• Solution design and architecture
• Quality Assurance and best practice

Working at the FSCS

At FSCS we are purpose driven and committed to delivering an exceptional service and results for our customers.

We have invested greatly in a flexible people offering that we're proud of, that our employees love and that supports and promotes , , and overall wellbeing. Key benefits include:

• Employer pension contributions from 9% - 15% dependant on your contributions and length of service
• Life assurance, income and critical illness protection
• Private medical and dental insurance
• EAP and Virtual GP
• 26 days annual leave + bank holidays and the option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle
• Enhanced Maternity, Paternity and Adoption leave - 6 months full pay
• Additional discounts and options to earn rewards to spend at your choice of retailer

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