Job Summary

Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.

Responsibilities

• Perform regular maintenance, testing, and troubleshooting of security systems to ensure optimal functionality. Diagnose and rectify faults quickly, effectively and efficiently.


• Perform reactive service visits as required to meet contracted customer's service level agreements.


• Perform planned preventive maintenance visits as required in line with contracted customers service level agreements.


• Provide support and advice to clients regarding their security systems, addressing queries and offering solutions to resolve issues.


• Ensure all work complies with health and safety regulations, industry standards, and company policies. Maintain accurate records of work performed, including reactive service and planned preventive maintenance reports.


• Work closely with the service administration and engineering teams to ensure we deliver exceptional service to our clients.


• To be available for standby on a call-out Rota, as required within the team.


• As the business grows, manage and mentor service engineering team.

Skills

• Strong diagnostic and problem-solving skills.


• Understanding of current industry standards and regulations (e.g., BS EN 50131, PD6662, NCP 104 and NCP 109).


• Excellent communication and customer service skills.


• Ability to work independently and as part of a team.


• Good time-management skills.


• Able to identify and solve problems independently.


• Have a professional and positive attitude when dealing with customers.


• Complete detailed work reports accurately and in good time.

Knowledge & Experience

• Proven experience maintaining and repairing security systems, such as CCTV, intruder alarms and access control.


• Proven experience maintaining and repairing enterprise level systems such as LenelS2, Gallagher, C-Cure etc.


• Experience with IP-based security systems, networks and security systems software applications.


• Relevant industry and manufacturing training is favourable.


• Relevant industry qualifications such as 18th edition/NVQ/City and Guilds/BTEC is Favourable.

Role Specific

• BS7858 Security Screening


• Enhanced Disclosure & Barring Service (DBS) check


• SC Clearance is favourable


• Full, clean driving licence


• Right to Work in the UK


• Participate in a 24-hour emergency call out Rota system


• Some work away from home

Working Conditions

The potential significant hazards and risks for this job are identified below. This is a guide only and not an exhaustive list.

• Working at height using ladders on a regular basis


• Load, unload, and transfer tools and heavy materials


• Work requiring hearing protection and/or respirators and masks


• Regular bending, stretching, kneeling and crouching


• Work with vibrating tools and machinery


• Regular work outside in various weather conditions