Engineer End User Computing Hardware - FCDO Services - HEOLocation: Hanslope, South East England, MK19 7BHJob summaryOn-site role. At FCDO Services we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and more. The work is varied and vital, with emphasis on the people who contribute to our mission.Job DescriptionDesigning engineering solutions. Earthquake-proofing embassies. Managing construction contracts in challenging locations. The Engineering team plans, designs, and delivers innovation globally. On-site support and productivity improvements are central to this role.On-site support, organisation-wide productivity. As an Engineer End User Computing, you’ll ensure the smooth running of technology operations at FCDO Services by managing the lifecycle of service-raised incidents and requests, and maintaining end-user services. You’ll inform customers on progress and advise on workarounds when necessary. You’ll primarily work on-site, engaging directly with end-users to fix hardware and technical problems promptly. You’ll prioritise tasks by business needs and dependencies. You’ll provide resolutions through troubleshooting and diagnostics, and escalate faults to service desk, incident and problem managers as needed. You’ll perform routine (re)configuration and installation of secure managed devices, optimising performance. You’ll apply agreed methodologies, standards, and processes to inform decisions and you’ll be responsible for secure disposal of equipment and reviews of technical and operational process documentation. The goal is to minimise downtime and maintain organisational productivity.You should be committed to your professional development and sharing knowledge with colleagues. Add your IT expertise to our outstanding teamYou’ll bring Agile and ITIL Foundation level or equivalent experience, matched with Microsoft Fundamentals role-based certification. You should also have Level 3 Information Communication Technician or an equivalent Level 3 qualification in IT, Computer Science or relevant experience.You’ll be confident working with technologies used by FCDO Services, including Windows 10/11, Microsoft 365, and Apple iOS. Significant experience with technologies in enterprise or secure environments is preferred, along with a strong technical understanding of hardware, operating systems, and software. You should remain composed and effective in high-pressure, fast-paced environments.Nice-to-have: experience in ITIL environments, Microsoft role-based certification (Microsoft Associate), experience with ServiceNow, Microsoft Azure, Intune & SCCM, and knowledge of related components, devices, processes, and protocols.Discover the support you need to grow your career furtherWe offer a competitive salary, generous holiday entitlement, and a Civil Service Pension. Additional benefits include on-site gym, nursery, café, restaurant, and interest-free loans for season tickets and bikes. This is a comprehensive benefits package designed to support your work and development. Note: All colleagues must obtain security clearance before joining; if successful, you will undergo our vetting process to achieve Developed Vetting (DV) clearance. More information about vetting is available at fcdoservicescareers.co.uk/how-to-apply/.To learn more about our benefits and organisation, please visit fcdoservicescareers.co.ukClosing date: 03/08/2025We are looking for a diverse teamWe are committed to inclusion and value diversity. We are a Disability Confident employer and a ‘Carer Confident’ workplace, inviting applicants from all backgrounds to apply. If you are close to meeting the criteria, you may be considered for other positions with FCDO Services that match your skills.Responsibilities & QualificationsResponsibilities: On-site engineering support for end-user computing; hardware troubleshooting; lifecycle management of incidents and requests; vendor coordination; secure device configuration and disposal; documentation and process improvement; minimize downtime.Qualifications: Agile & ITIL Foundation level or equivalent; Microsoft Fundamentals certification; Level 3 ICT Technician or equivalent; experience with Windows 10/11, Microsoft 365, Apple iOS; strong hardware/OS/software knowledge; ability to work in enterprise and secure environments.Seniority level: Entry levelEmployment type: Full-timeJob function: Engineering and Information TechnologyIndustries: Technology, Information and InternetEnd of description. #J-18808-Ljbffr