Overview

Welcome to Warner Bros. Discovery—the stuff dreams are made of. This role sits within WB ITVP UK and its operating companies, supporting post-production facilities across Ricochet TV, Twenty Twenty TV, Wall to Wall TV, and Hanna-Barbera Animation.

Your New Role: Oversee daily technical support and maintenance for two post-production facilities and support and integrate key production applications, services, workflows, and post-production/VFX tools to enhance content creation and brand initiatives. Utilize enterprise creative technologies to optimize efficiency while upholding Warner Bros. Discovery security standards.

Your Role Accountabilities

• Serve as the primary engineering contact, delivering comprehensive support for both on-premises infrastructure and cloud-based Production Technology.
• Provide daily technical support for all production hardware, software, and infrastructure within WBITVPUK’s Post Production facilities across two sites, including managing escalations to vendors, manufacturers, and third-party support partners to ensure timely resolution.
• Deliver robust infrastructure and workflow assistance.
• Ensure a high standard of service to all International Creative teams, addressing technical issues promptly and participating in the development of new requirements as needed.
• Perform regular maintenance on all production servers, workstations, and infrastructure within Post Production.
• Assist in the design and implementation of workflows and best practices spanning media acquisition, ingest, editing, and archiving.
• Develop clear, detailed, and professional documentation for systems and comprehensive user guides for internal teams as required.
• Research and evaluate new and emerging technologies to determine their suitability and potential benefits within existing workflows.
• Commit to continuous learning and development through on-site and off-site training opportunities.
• Organize and coordinate demonstrations of new technologies for operational teams as necessary.
• Contribute to the design, support, and maintenance of Teradici PCoIP & Leostream remote editing platforms.
• Demonstrate effective self-management and take initiative on assigned projects as designated by department leadership.
• Manage support and upgrades for shared storage solutions such as Avid Nexis Estate, QNAP Nearline, Synology, and Storage DNA in collaboration with key partners.
• Liaise closely with local and Corporate IT teams, proactively identifying network/firewall needs and resolving connectivity issues swiftly.
• Escalate technical problems in a clear and efficient manner to the appropriate internal teams, vendors, or creative departments.
• Perform essential engineering administration tasks such as asset management, logistics coordination, and maintaining technical diagrams as required.
• Effectively organize personal workload and retain accurate records where necessary.
• Support compliance with Information Security and Content Security policies.

Qualifications & Experience

• Degree or HND in a technology-related discipline is beneficial.
• Previous experience in Post Production or Broadcast Engineering roles.
• Proven ability to operate effectively in a high-paced production environment.
• Demonstrated proficiency in rapid response during technical support incidents, complemented by a systematic approach to preventative maintenance.
• Logical thinker with strong prioritization skills; adept at issue resolution and escalation when appropriate.
• Strong collaborator with excellent communication skills, capable of engaging with both technical and creative personnel.
• Commitment to ongoing professional development and learning.
• Avid-Specific Qualifications: Avid Media Composer ACSR; Avid Pro Tools ACSR; Avid NEXIS ACSR.
• Comprehensive understanding of technologies integral to Post Production and Broadcast environments: baseband video systems; file-based workflows, standards, and codecs; Windows, Linux, and Mac operating systems; audio and video signal flow management; relevant software (NLE, DAW, MAM, etc.); hardware knowledge (high-end workstations, servers, nearline/online storage, LTO, ODA archive systems); cloud systems and SaaS applications; IP networking principles and topologies; remote editing and review platforms and tools.

Onsite Working

This role is advertised as Onsite. All working hours and days will be carried out at the place of work. Subject to applicable laws, WBD reserves the right to change this working arrangement with reasonable notice to you.

How We Get Things Done

Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with insights from the team on what they mean and how they show up in day-to-day work. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.