Permanent opportunity to join our client in Staverton and work within family, friendly team spirit built on decades of hard work! They are the leading specialist in the fire and security industry installing and maintaining fire and security equipment and systems to a wide variety of new and existing customers throughout the UK.

Responsibilities:

- Managing the service engineer’s diaries and ensuring that the service levels on maintenance contracts are maintained.

- Schedule engineering resource efficiently, minimising travel time and wasted journeys.

- Collation and distribution of weekly diaries/works for engineers.

- Strong and clear communication with the engineering teams.

- Where appropriate ensure that all engineer documentation and paperwork is processed and electronically filed correctly.

- Updating customer databases with the documentation they require (certificates of inspection, quotations, equipment lists).

- Planning maintenance and callout activities with engineers in a way that optimises the best and most efficient use of their working time.

- Scheduling / Booking of maintenance to meet contractual requirements.

- Scheduling / Booking of monthly emergency light testing appointments.

- Inputting of service and callout data onto computer service database.

- Communicating with customers to book engineer servicing visits at customer sites and dealing with any general queries in a professional and ...