Overview

In this field-based role, you will travel to client sites to deploy and maintain hardware devices (desktops, laptops, and peripherals). You will provide hardware troubleshooting, setup, and on-site support, ensuring devices meet company standards and security policies. You will work directly with clients to deliver tailored hardware solutions and a smooth end-user experience.

If you are a customer-focused engineer with strong technical skills and enjoy working in different environments, this is the perfect opportunity for you.

Responsibilities

• Travel to client sites to manage the setup, deployment, and maintenance of hardware devices, including desktops, laptops, and other end-user devices.
• Provide on-site support for hardware-related incidents, troubleshooting, and resolution at multiple client locations.
• Ensure smooth deployment and configuration of hardware in a variety of client environments, ensuring alignment with company standards and security policies.
• Collaborate with clients to assess hardware needs, implement upgrades, and provide hands-on support during installations or hardware replacements.
• Manage hardware inventory, ensuring devices are properly tracked and maintained across multiple client sites.
• Ensure compliance with security protocols and company policies while working on client premises.
• Assist clients in addressing hardware lifecycle management, including procurement, warranty claims, and decommissioning.
• Perform diagnostic testing and troubleshooting on-site to resolve any hardware-related issues.
• Provide exceptional customer service and maintain strong relationships with clients through effective communication and problem-solving.
• Generate and maintain detailed reports of on-site work completed, hardware inventory, and client feedback.

Qualifications / Experience

• Bachelor's degree in a related field or equivalent work experience.
• Proven experience in desktop hardware support and maintenance.
• Strong knowledge of operating systems, including Windows and macOS.
• Familiarity with virtualisation technologies and endpoint security.
• Excellent troubleshooting and problem-solving skills.
• Exceptional customer service and communication abilities.
• Full UK driving licence, Active Directory
• Client Management
• Windows
• Knowledge of Active Directory and basic networking concepts.
• Familiarity with hardware deployment and imaging tools (e.g., SCCM, MDT).
• Strong experience with hardware lifecycle management, from procurement to decommissioning.

Life at CGI

Life at CGI is rooted in ownership, teamwork, respect and belonging. You\'ll be invited to be an owner from day 1 as we work together to bring our Dream to life. CGI Partners are encouraged to shape the company\'s strategy and direction. You\'ll develop innovative solutions, build relationships with teammates and clients, and access global capabilities to scale your ideas. You\'ll join a company built to grow and last, with leaders who care about your health and well-being and provide opportunities to broaden your skills.

CGI was recognised in the Sunday Times Best Places to Work List 2023 and has been named one of the World\'s Best Employers by Forbes. This role will be based at various sites across North Wales, and you must either hold or be willing to go through NPPV3 clearance.