Job description
Our client, a global telecommunications company, is currently hiring for a Field Applications Engineer to provide professional technical and project management support for service provider and distribution partners in a timely manner.
Responsibilities
Technical support of all SP accounts and SP distribution partners (2nd / 3rd Line) Customer onsite support for technical issue replicating, debugging and real life testing Provide support to the WEU Sales Team in the form of pre-sales, and attend customer sites where and when appropriate Develop and deliver technical training to customers, partners and other members of the team. Both onsite and internally Testing and evaluating new products including but not limited to: CPE/GPON/XGSPON/COE/LTE/5G/FWA product lines and firmware releases The ability to discuss with Product/Project Managers to come up with reasonable/feasible SW delivery schedule/plan with the considerations based on current situation (including FW/HW/logistic), and customer's requirements and communicate our plans to the customer.
Requirements
Expert working networking TCP/IP, DHCP, DNS knowledge, including practical experience with wireless, VoIP, TR069/TR181 and xDSL, Fiber, and LTE/5G/FWA products and have been successful working in one of these roles: - Second line (or higher) technical support within an SP, or
- Second line (or higher) technical support within a CPE vendor or CPE distribution partner
They must have a valid passport from an EC member state, or if not from an EC member state have the necessary VISA(s) to travel within the EC member states
This is a full time, permanent position working on a hybrid basis, with the requirement to be in the office, 2-3 days per week. This role will involve traveling as required.
Our client offers excellent remuneration and benefits package